IT Support Technician

Job TitleMust Have Technical/Functional SkillsStrong knowledge of desktop/laptop hardwareVery strong hands-on experience (H/W and S/W)Good knowledge of Win 10, Win 7 & MS OfficeKnowledge of Mac OSApplication / software installation and trouble shootingKnowledge / exposure on ticketing tools (Service Now)Strong Troubleshooting SkillsHardware, operating system & software knowledge of laptops, desktops & mobile devices etc.Working knowledge of supporting computer peripherals, like printers, scanners etc.Roles & ResponsibilitiesProvides second-line investigation and diagnosisResolves and closes incidents/service requests as per help desk procedures & allocated timelinesEscalates unresolved incidents/service requests within agreed timescalesLogs relevant incident/service request details as per processCommunicate with client regarding incident progressEnsures tickets are always updated until issues are resolvedComplies with Health Safety Environment (HSE) and IT policiesLiaise with clients, IT support groups and 3rd party providers when necessaryPerforms staging of PCsPerforms IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).Conducts hardware and software maintenance and supportTroubleshoots and resolves PC incidents and/or VIP requestsCentralized hardware and Spare part stocking and inventory managementSurplus equipment managementBreak fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)Asset disposal servicesHardware vendor coordination for Break fixImaging & provisioning of devices. Setup and build workstationsUpdate AMDB including hardware and softwarePC and other devices - logistics managementSalary Range: $60,000 -$68,000 yearTCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.Location Morristown, NJFunction TECHNOLOGYRole EngineerSkills DesktopSalary Range $60,000 - $68,000Desired Candidate ProfileQualificationsBACHELOR OF COMPUTER SCIENCE