Housekeeper

Job Summary To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests maintaining Resorts cleanliness standards of general area buildings condos and housekeeping areas Have efficient use of tools and supplies The Resort prides itself in the level of personalized service we provide; staff is to maintain a high level of integrity and service to always attend to our guests needs in a professional manner Reports to Supervision Received Manager Housekeeping ManagerDirect Supervisor Assistant General ManagerIndirect Reporting Relationship General Manager Job Expectations 1 Display a pleasant professional and guest oriented attitude at all times 2 Understand the importance of guest communication and satisfaction 3 Properly maintain equipment used and operate in a safe manner 4 Understand the safe use of all cleaning supplies 5 Comply with resort and department codes policies procedures and regulations 6 Consider and understand guestsguestrooms security privacy & comforts 7 Be willing to participate in team efforts and communicate with fellow employees 8 Develops and maintains excellent inter departmental communications concerning unit quality including housekeeping and maintenance Essential Functions Enters and prepares the room for cleaningDusts the room and furniture vacuums carpet and mops floorsCleans bathrooms removing soil dirtsoap build up and hair from the bathroom mirror vanity sink toilet shower walls bathtub shower curtain and floorReplenishes guestroom and bath supplies facial toilet tissue and bathroom amenities in correct amount and locationCleans closets and door tracts on check out rooms removing dust and debris and ensuring the correct amount and placement of hangers extra blanketpillow and luggage rackRemoves dirty bed linen and makes the bed with clean linenPerforms rotation cleaning duties egsteam clean carpets spring cleaning super cleaning etc as requiredPerforms minor maintenance duties such as changing light bulbs filters etcAnticipates guests needs responds promptly and acknowledges all guests however busy and whatever time of day maintaining positive guest relations at all timesIs familiar with all resort servicesfeatures and local attractionsactivities to respond to guest inquiries accuratelyAttends to and resolves guest calls guest requests and guest complaintsMonitors and maintains cleanliness sanitation and organization of assigned work areasAuthorizes to enter in guestrooms for cleaning and providing turndown services as per requirementFollows the standard operating proceduresAchieves and exceeds the guest satisfaction scoreAssists other team members ready and available to step in at a moments noticeUpdates status of rooms cleaned on the assignment sheetReturns and restocks cart at the end of shiftAll other duties as assigned Skills Required Must have good oral and written communication skillsExcellent interpersonal skillsAbility to multi task