Patient Services Coordinator

Job Description

Job Description

Description:

About North American Dental Sleep Management

North American Dental Sleep Management (NADSM) is an administrative and management services organization dedicated to supporting a growing network of Dental and Sleep Medicine PLLCs across the country. We partner with dental and sleep medicine providers to deliver the operational infrastructure, administrative expertise, and management support they need to focus on what matters most—providing exceptional patient care.

Our team works behind the scenes to ensure the practices we support run efficiently and effectively, handling the complexities of day-to-day operations so clinicians can dedicate their time and energy to their patients. NADSM serves as the backbone of a dynamic and expanding group of practices at the intersection of two rapidly growing fields—dental care and sleep medicine.

At NADSM, we are building something meaningful. We believe that when the right administrative and operational support is in place, providers can do their best work and patients experience better outcomes. If you thrive in a fast-paced, collaborative environment and enjoy helping people, we'd love to have you on our team.

Position Summary

North American Dental Sleep Management is seeking a friendly, organized, and customer-focused Patient Services Coordinator to serve as the first point of contact for patients calling Sleep Better Austin and Frontier Sleep & Wellness.

In this role, you'll be the voice of our practices—answering inbound calls, assisting patients with questions, routing calls to the appropriate team members, and helping ensure every patient receives a positive experience from their very first interaction. If you enjoy helping people, staying organized, and working in a fast-paced healthcare environment, this is an excellent opportunity to build a rewarding career with a growing organization.

What You'll Do

Patient Communication

Serve as the primary point of contact for all inbound calls across multiple practice locations.

Answer calls promptly, professionally, and with a warm, patient-focused approach.

Identify each caller's needs and efficiently route calls to the appropriate provider, department, or office.

Resolve general questions regarding office locations, hours, directions, appointment information, and practice services.

Take complete, accurate messages and ensure timely follow-up when direct transfers are unavailable.

Recognize urgent or clinical calls and escalate them according to established protocols.

Administrative Support

Support scheduling and other administrative functions during lower call-volume periods.

Monitor call flow and identify recurring routing or communication issues.

Communicate trends or operational concerns to the Administrative Lead to improve the patient experience.

Assist with additional administrative duties and special projects as assigned.

Patient Experience

Create a welcoming and professional first impression for every patient.

Deliver compassionate, courteous, and efficient service with every interaction.

Protect patient privacy and maintain HIPAA compliance at all times.

Collaborate with teammates across multiple practice locations to ensure seamless communication and continuity of care.