Teller

Credit Union Teller

As a credit union teller, the responsibilities include processing member transactions, overseeing cash withdrawals and check deposits.

Support member engagement by processing teller transactions and making appropriate introductions to member service representatives.

Complete operational activities while minimizing risks under established policies.

Perform routine transactional, operational, and member service support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization.

Receive directions from managers and exercises judgment within defined policies and procedures.

Escalate questions and issues to more experienced roles.

Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions.

Required Qualifications

6+ months' experience interacting with customer/members, or equivalent demonstrated through work experience, or training.

Member service focus with experience handling complex transactions across multiple systems.

Experience working with others on a team to meet member needs.

Cash handling experience.

Ability to follow policies, procedures, and regulations.

Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.

Well organized, independent and able to prioritize in a fast-paced environment.

Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.

Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues.

High School graduate or equivalent.

Work Environment

Office setting with standard working hours.

Ability to work a schedule that includes most Saturdays.