Service Dispatcher & Technical Support

Job Description

Job Description

Recycling Equipment Corporation (REC) is seeking a reliable, detail-oriented Service Dispatcher & Part Sales Coordinator to support our growing service operations. This position serves as an important link between our customers, field service technicians, parts department, and accounting team.

If you enjoy helping customers, solving problems, staying organized, and working in a fast-paced team environment, we would like to hear from you.

Responsibilities

• Answer incoming phone calls and emails regarding service requests
• Gather and enter customer, equipment, and service information into our dispatch system
• Coordinate and schedule service calls with field technicians
• Communicate job details, customer requirements, and schedule updates to technicians
• Help troubleshoot basic equipment issues and determine service or parts requirements
• Source, purchase, and coordinate parts needed for field service work
• Assist with preparing service quotations and following approved work through completion
• Maintain communication with customers regarding scheduling, parts, and job status
• Work closely with other team members to provide prompt, accurate, and professional customer service
• Coordinate with accounting to support accurate and timely invoicing
• Review service documentation and follow up on missing job information when needed

Qualifications

• Basic computer skills, including Microsoft Word, Excel, data entry, email, and internet research
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Reliable follow-through and the ability to manage multiple open assignments
• Ability to prioritize changing service needs in a fast-paced environment
• Customer-focused, dependable, and comfortable working as part of a team

Preferred Experience

• Service dispatching, service coordination, parts sales, or equipment-support experience
• Experience with accounting software, CRM platforms, or dispatch systems
• Familiarity with electrical, hydraulic, or mechanical components
• Experience supporting industrial equipment, field service technicians, or repair operations

What We Offer

• Full-time, on-site position with training provided
• Health, disability, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Stable employment with an established, growing company
• Opportunity for advancement as our service and parts operations continue to expand

If you are organized, customer-focused, mechanically inclined, and interested in growing with a company in the recycling and waste equipment industry, we encourage you to apply.

Based out of suburban Philadelphia, Recycling Equipment Corporation is one of the largest equipment suppliers and service companies in the country. Founded in 1979, we are firmly established, providing our customers with the best recycling equipment, system design and service the industry has to offer. While we offer nationwide sales and service, our primary territory consists of PA, MD, NJ, NY and DE

Company Description

Based out of suburban Philadelphia, Recycling Equipment Corporation is one of the largest equipment suppliers and service companies in the country. Founded in 1979, we are firmly established, providing our customers with the best recycling equipment, system design and service the industry has to offer. While we offer nationwide sales and service, our primary territory consists of PA, MD, NJ, NY and DE\r\n\r\nBalers - Shredders - Compactors - Baling Wire - Parts - Service\r\nAir Systems - Sort Systems - Single Stream