IT Specialist

IT Specialist

The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties:

• Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e. Master Incident Management Plan, when applicable).
• Serves as a problem solver and advisor and provides operational support for IT central office users of IT equipment, software, networks, and systems.
• Resolves problems and conflicts with occasion uncooperative vendors/manufacturers when procured items do not meet with prescribed specifications.
• Troubleshooting operating system software problems and application and software interfacing problems of an unusual or difficult nature.
• Investigates frequent or significant transmission/communication software problems.
• Discusses operating systems and procedures with IT officials and specialists at all levels and identifies IT improvements and ways to provide greater effectiveness and economy of services.
• Consults with and advised staff members in other specialty areas with OIT and experts in the Administration and Staff Offices to develop integrated problem resolution plans.
• Reviews installed systems and diagnoses problems encountered in the use of the systems.
• Interprets and explains IT/customer support regulations, policies, and directives.
• Plans and implements customer support services covering OIT equipment, software, systems, interfaces, and networks.
• Develops plans for installing, configuring, troubleshooting, and maintaining user IT equipment and software.
• Plans, develops, coordinates, and implements systems/efforts to provide assistance and guidance to users in both business and technical areas; reviews applications to ensure compliance with regulations and orient and train users in proper access and usage procedures.
• Plans, coordinates, implements, and provides training to system users on new or changed operating systems, hardware, software, and the application of information assurance and security policies and guidelines.
• Plans, and accomplishes broad-based studies to determine current and future use of IT equipment, methods of upgrading outdated equipment, needs for new equipment and plans and coordinates the acquisition of new equipment.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm; Tour of duty may be subject to change based on organizational needs.

Compressed/Flexible: As determined by the Agency Policy.

Telework: ADHOC telework may be authorized at management discretion. Travel Required: Up to 25% travel may be required, as needed, for this position.

Virtual: This is not a virtual position.

Position Description/PD#: IT Specialist/ PD02918A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Physical Demands: The work is sedentary with some physical effort being required. Typically, the employee sits comfortably to to the work, but may involve intermediate periods of walking, bending, stooping, reaching, pulling, lifting, carrying, moving (up to 50 pounds) computer components and supplies. Work is subject to call back outside tour of duty. Working Conditions: The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated. Some work will be performed in a computer room environment where temperatures are below the office settings. Designated Drug Testing Position: Not applicable.