Field Service Engineer

Product Service Manager

Are you a problem solver, born leader of complex projects, and service oriented?

If so, you could be our next Product Service Manager with Manitowoc Cranes. As a Field Service Engineer, you will be responsible for assisting distributors and customers in rigging, troubleshooting, and repairing Manitowoc Tower Crane products. You will train distributors and customers on erecting and maintenance of their first new model products and have the responsibility for providing technical support. This is a remote position and reports to the Technical Service Manager located in Chicago, IL.

Essential Job Functions:

• Provide aftermarket service support for Potain Tower Crane products on-site and over the phone
• Assist distributors and customers with trouble shooting and problem solving all technical service, installation, repair, or modification issues.
• Maintain distributor relations pertaining to parts, service and warranty, while coordinating efforts with department manager.
• Analyze reports of technical problems to determine trends affecting future design, production, service and maintenance processes. Offers technical information for resolution when required.
• Coordinate and Administer Service Bulletins and Product Improvement Programs.
• Assist other Product Service Managers with vendor negotiation as well as communications with legal and product safety and reliability in reference to PIP's and Bulletins.
• Interact with MCG personnel on matters pertaining to service materials, product requirements, and code compliance
• Plan and coordinate activities related to investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.

Job Requirements:

• Associate degree in Engineering with a minimum of 5 years' experience in manufacturing, heavy equipment distribution or customer service or a High School diploma with a minimum of 10 years same experience.
• Mechanical, Hydraulic, and electrical/electronic knowledge of Cranes and above average knowledge of general crane technology and operation is preferred.
• Must be able to read, understand and work with schematics.
• Must be able to climb and work at heights up to and over 300 feet.
• Must be able to travel up to 75% of time, domestic and international. Must possess or have the ability to acquire a US passport.
• Experience using a multi-meter, laptop computer, the internet, Microsoft Office products such as Outlook, Excel, and Word are necessary.
• Must be able to work outdoors on cranes performing troubleshooting, diagnostic and disassembly-assembly work, in all weather conditions,
• Must be able to lift up to 50lbs
• Strong verbal and written communications skills as well as organizational and time management skills a must.
• Strong decision making and problem-solving skills.
• Must be able to obtain a personal credit card with $5k minimum limit for sole use in extended travels and incurred business expenses.
• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• The Manitowoc Company, Inc. is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.