Mid Stage Auto Collections Rep

Job Description

Job Description

Ready to turn your collections experience into a high-impact, high-reward career? As a Mid-Stage Auto Collector, you'll be the voice that guides customers back on track—earning trust, commission, and career momentum along the way. If you know how to balance empathy with results, this is the role that puts your skills in the driver's seat! Apply now to be considered for a promising role with a leader in the auto collections industry!

Job Title : Mid-Stage Auto Collector

Location: Addison, TX | Onsite

Compensation & Schedule
• $20.50 to $24.00/hr BOE + guaranteed commission for 3 months after hire
• Mon–Fri 8am–5pm + 1 Saturday shift per month

ROLE IMPACT
As a Multi Stage Auto Collector, you'll play a key role in recovering delinquent auto loan balances while maintaining strong customer relationships. This position helps stabilize financial outcomes for both customers and the organization, ensuring effective follow-through on early- and mid-stage collections.

KEY RESPONSIBILITIES
• Contact customers via phone to collect on loans 30–59 days delinquent
• Deliver high-quality service across all customer accounts, including non-delinquent loans
• Perform basic skip tracing to locate customers with incomplete contact info
• Accurately record account activity and payment arrangements

MINIMUM QUALIFICATIONS
• 5 years recent experience in auto collections
• Strong verbal communication and negotiation skills
• High school diploma or equivalent
• Stable work history and proficient typing skills

CORE TOOLS & SYSTEMS
• Auto-dialer / predictive dialing systems
• Skip tracing platforms
• Loan servicing software
• CRM or call tracking tools
• Microsoft Office Suite

PREFERRED SKILLS
• Bilingual English/Spanish
• Experience with service-owned auto debt
• Familiarity with FDCPA compliance standards

LEGAL NOTICE
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