Patient Logistics Dispatcher New! Patient Transport Services | Part-Time | Phoenix ...Read More Quic

Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Evenings, Nights, 6pm-6:30am Category: Lobby Services Posting #: 1062241 Employee Type: Part-Time Position Summary The Patient Logistics Dispatcher is a high energy, detail-oriented position requiring a positive attitude working in a 24/7 environment. Responsibilities include communicating verbally and electronically with all departments in the hospital, along with coordinating staff resources to respond to logistical transport requests in an efficient manner. Maintains highest level of professional communication and excellent customer service working with team members, patients, and families. Position Duties Maintain Workflow Receives, prioritizes, and dispatches a high volume of transport requests efficiently. Must be able to multitask using/monitoring multiple electronic systems with multiple screens. Responsible for maintaining transport workflow of the shift. Problem solves by placing patient needs first, using excellent customer service to interface with transport and clinical teams. Excellent verbal and written communication using Microsoft Office, phone, secure messaging, and other electronic systems. Productivity Provides direction to the transport team to ensure resources are used in the most efficient manner. Job Knowledge Resources on active processes in the transport department, along with all other interfacing departments that utilize transport services including Emergency Department, Care Areas, ICU’s, and Surgical departments. Quality Uses report-based data to adjust staffing levels per the guidelines. Creates end of shift reports productivity, quality and customer service, for action needed by manager. Performs miscellaneous job related duties as requested. Phoenix Children's Mission, Vision, & Values Mission To advance hope, healing and the best healthcare for children and their families Vision Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education. We realize this vision by: Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed. Education High school diploma or equivalent. Required Experience Two (2) years of customer service experience. Required Excellent communication skills generally gained through work experience that includes multitasking: reading, listening, and computer use. Required High volume call center, phone customer service, or dispatch experience. Preferred Hospital or healthcare experience with medical terminology. Preferred Special Skills Proficient in office software, including Microsoft Word, Outlook, some Excel. Required Additional Requirements BLS Certification through the American Heart Association within 30 days of hire. Required Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Frequently
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Frequently
6. Physical Requirement - Reaching - Frequently
7. Physical Requirement - Sitting - Constantly
8. Physical Requirement - Standing - Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Walking - Frequently
12. Physical Requirement - Near Vision - Constantly
13. Physical Requirement - Far Vision - Occasionally
14. Physical Requirement - Color Discrimination - Constantly
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance - Frequently
17. Physical Requirement - Lift more than 35 pounds without assistance - Frequently
18. Occupational Exposure/Risk Potential - Inside office environment - Applicable
19. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
20. Occupational Exposure/Risk Potential - Confined areas - Applicable
21. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
22. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
23. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
24. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
25. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable