NSU00800- Assistant Parking Director

Title: NSU00800 Assistant Parking Director State Role Title: Hiring Range: $58,000 - $63,000 Pay Band: 5 Agency: Norfolk State University Location: Norfolk State University Agency Website: Recruitment Type: General Public - G The NSU Parking Division is to provide safe, accessible, efficient, and customer-focused parking and transportation services campus-wide. The unit supports students, faculty, staff, visitors, conferences, athletics, and special events through consistent enforcement, effective traffic and parking coordination, sound fiscal controls, and professional service. Duties: Reviews daily activity and escalates significant incidents, recurring concerns, staffing shortages, or policy issues to the Parking Director. Assist the Parking Compliance Officer when shift shortage without delay. Communicates clear work expectations and assignments to assigned personnel; monitors attendance, conduct, productivity, and service quality; provides timely coaching and constructive feedback; documents supervision and performance matters; assists with interim and annual evaluations by established deadlines; ensures required training is completed; addresses performance or conduct concerns promptly and consistently; and promotes a safe, respectful, and accountable workplace. Responds to routine parking inquiries and complaints within two business days and handles each matter professionally, impartially, and in accordance with University policy. Assists students, employees, visitors, and departments with permits, citations, payroll deduction, event requests, and account issues. Coordinates appeal records and committee support, ensures decisions are entered and communicated promptly, and prepares accurate notices, instructions, reports, and correspondence with minimal errors. Assists with department purchasing, budget monitoring, receivables, payroll/timekeeping, payroll deduction, permit inventory, and reconciliation processes. Verifies supporting documentation before submission; meets established deadlines; safeguards permits, equipment, and accountable items; supports annual publication and distribution of parking rules and regulations; and prepares required reports with complete and accurate data. Immediately reports discrepancies and assists with corrective action Assists with planning and executing parking and traffic operations for athletics, conferences, move-in, commencement, and other special events; confirms staffing, equipment, signage, communications, and assignments before the event; coordinates with University Police, event organizers, Facilities, and other partners; responds appropriately to changing conditions; and provides requested after-action information and recommendations. Mandatory to work overtime and all special events. The ability to work evening, nights and some holiday. 3–5 years of progressive experience in parking services, transportation, campus operations, public safety, or a related field. Supervisory experience, including hiring, training, scheduling, evaluating performance, and coaching employees. Experience managing daily parking operations, including permit programs, parking enforcement, and special event parking. Experience coordinating large-scale events, including traffic control, parking logistics, and staffing plans. Experience handling customer service issues, appeals, complaints, and conflict resolution professionally. Experience preparing reports, maintaining records, and analyzing parking data to improve operations. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Leadership Skills: Strong organizational and planning abilities Excellent written and verbal communication skills Ability to lead and motivate a diverse team Strong decision-making and problem-solving skills Ability to work under pressure and manage multiple priorities Experience collaborating with departments such as Police, Athletics, Facilities, Student Affairs, and Event Management

DIVERSITY STATEMENT

Norfolk State University is particularly interested in candidates who have experience working with students from diverse backgrounds and a demonstrated commitment to improving access to higher education for all students regardless of background. Candidates must include a diversity statement that reflects their commitment to diversity and inclusion and details their experience working in diversity initiatives and/or with students from underrepresented groups. Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship. In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. #J-18808-Ljbffr Virginia AG