Quality Account Manager

Job Description

Job Description

Title: Quality Account Manager Position Description

• Reports to: Customer Experience Manager Location: Delanco, NJ – Hybrid
• Position Purpose The prime objective of this role is to respond to customer needs quickly, effectively, and in a professional manner, collaborate with internal departments to resolve issues, nurture relationships, and improve brand credibility. Essential Functions & Responsibilities
• Represent Stylex by acting as the primary point for quality/warranty related issues.
• Properly communicate with the Quality Department and follow up with complaints in a timely manner, enter new complaints within 24-48 hours
• Keep a clear, concise, and organized record of all complaints using the QM Log and Quality Smartsheet
• Create all RMA’s associated with quality complaints, create FedEx call tags as needed for RMA’s, keep record of RMA’s using Smartsheet and follow up as needed
• Enter all parts orders related to Quality Issues
• Responsible for monitoring the QM and Warranty inbox.
• Work cross-functionally and collaboratively with necessary departments to find answers to satisfy a customer’s needs in a timely manner.
• Be a problem solver, and know when to escalate high-priority issues
• File all labor requests and credit memos related to quality complaints in a timely manner. Perform all secondary Lounge Audits daily supporting the other account managers.

• Skills & Qualifications • Bachelor’s degree and/or Associates degree with 3-5 years customer facing experience; Knowledge of the furniture industry a plus • Strong interpersonal skills • Excellent time management skills to meet deadlines, and must have the ability to manage multiple projects at once • Must be detail-oriented with a solid understanding of the importance of accuracy and precision in work • Exceptional verbal and written communication skills Must be able to communicate, both verbally and in writing, through phone, email, and virtually. • Previous experience working with Quality, returns, claims • Ability to solve practical problems and deal with many variables • Proficiency in Microsoft Office Suite (Excel, Word, and Outlook) and Smartsheet. • Must love design! Join us as we uphold the highest standards of product excellence! This role is ideal for professionals passionate about elevating manufacturing quality through innovative practices and rigorous compliance adherence. Your expertise will help shape our commitment to delivering safe, reliable products that meet global industry benchmarks.

Company Description

Flokk is one of the fastest growing office furniture manufacturers globally. You may not have heard of us yet, but you have likely seen or sat on our products. If not, you will soon. In just a few years, through a bold M&A strategy, the US has become our largest market, representing over 40% of Flokk's global revenues. We operate under a strong portfolio of premium brands including HAG, RH, Offecct, Giroflex, Profim, Connection, 9to5 Seating, Via Seating, and Stylex.

We design beautiful, functional workplaces in partnership with some of the world’s leading designers. We care deeply about building great businesses and empowering people to do their best work – and we have big ambitions for the future.

Company Description

Flokk is one of the fastest growing office furniture manufacturers globally. You may not have heard of us yet, but you have likely seen or sat on our products. If not, you will soon. In just a few years, through a bold M&A strategy, the US has become our largest market, representing over 40% of Flokk's global revenues. We operate under a strong portfolio of premium brands including HAG, RH, Offecct, Giroflex, Profim, Connection, 9to5 Seating, Via Seating, and Stylex.

We design beautiful, functional workplaces in partnership with some of the world’s leading designers. We care deeply about building great businesses and empowering people to do their best work – and we have big ambitions for the future.