Tenant Experience & Center Concierge

Tenant Experience & Center Concierge

Our Asset Services and Lilly Gateway teams play a central role in delivering high touch, hospitality-forward campus operations that support scientific innovation, company growth, and an exceptional tenant experience.

The Tenant Experience & Center Concierge serves as the front facing ambassador for Alexandria's tenant community, providing hospitality driven service, operational support, and a seamless daily experience for tenants, guests, and Lilly Gateway member companies. This individual plays a key role in strengthening community engagement, supporting events and programming, maintaining building standards, and ensuring efficient, high-quality coordination across Asset Services, Engineering, Security, Events, and Lilly Gateway teams.

The ideal candidate is outgoing, highly organized, detail-oriented, and passionate about delivering exceptional service in a dynamic, innovation-focused environment.

Essential Duties & Responsibilities

Hospitality & Front-of-House Experience

• Serve as the primary front desk representative, greeting all guests with a professional and welcoming demeanor.
• Manage check-in, access control, and visitor coordination in partnership with Security.
• Maintain all lobby, kitchen, and common areas to Alexandria brand standardsclean, stocked, and presentation-ready throughout the day.
• Provide white glove tenant support, assisting with requests, questions, and day to day needs.
• Develop and administer tenant / member satisfaction surveys and distil into net promoter scores for KPI reporting to Eli Lilly and other partners.
• Lead execution of emergency evacuation drills and campus safety requirements.

Tenant & Member Company Support

• Support onboarding of new tenants and Lilly Gateway members, including orientations, access badges, safety training coordination, and welcome communications.
• Provides oversight of mail/package distribution communications with shipping / receiving dockmaster.
• Transmits communications of building policies, updates, and procedures.
• Coordinate with Asset Services teams to ensure timely resolution of tenant work requests and facilities-related needs by monitoring CMMS logs.
• Maintain accurate tenant contact lists, emergency rosters, and Certificates of Insurance.
• Manages reception of regulatory inspectors and notifications of responsible parties during inspections.

Events, Programming & Community Engagement

• Lead execution of community-building events such as lunches, networking sessions, educational workshops, and social gatherings.
• Assist Lilly Gateway teams with facilitation of scientific programming, entrepreneurial events, and strategic ecosystem engagement.
• Manage event logistics, including space reservations, furniture setup requests, vendor coordination, and A/V support needs.
• Update digital signage, email blasts, and promotional templates for upcoming events and tenant communications.

Operational & Administrative Support

• Support conference room management, including daily checks to ensure rooms are clean, stocked, and fully functional.
• Submit and track invoices, vendor orders, supply restocking, and Accounts Payable processing (including coding of invoices) as needed.
• Serve as an on-site point of contact for Engineering, laboratory support vendors, custodial partners, day porters, and security staff during business hours.
• Assist with Transportation Demand Management (TDM) program administration and annual surveys (if campus-specific).
• Track regulatory permit and license expirations, and compliance audits to ensure site readiness for inspections at any time.
• Coordinate special projects and asset-level initiatives in support of the Asset Services leadership team.

Qualifications & Experience:

• Bachelor's degree required; science-related field or interest in the life science industry a plus.
• At least 1 year of experience in hospitality, customer service, property management, or a front-of-house role.
• Demonstrated ability to multitask, prioritize, and work in a fast-paced, high-energy environment.
• Strong interpersonal, written, and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with work order systems (e.g., Angus Anywhere), access control tools, or AP platforms (Yardi) is a plus.
• Customer-service mindset with a proactive, positive attitude and polished presentation.

The expected base hourly wage range for this position is $36.06 to $40.87 USD hourly, plus an annual discretionary bonus. This hourly wage range is an estimate, and the actual hourly wage may vary based on the consideration of many factors, which may include, but are not limited to: the individual's knowledge, experience, education, qualifications, skills, job location, and the Company's compensation practices.