Temporary Customer Care Center Specialist

Temporary Customer Care Center Specialist

For The Life You Choose, A Career to Match. Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person's unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through. If this sounds exciting to you, we would love to have you on our team! Do you have a gift for building relationships with people and providing exceptional service? Are you motivated and have a hunger for excellence? Would you like to work with a fun, positive and supportive team for the summer? Come join our team for the Summer as a Temporary Customer Care Center Specialist at our Operations Center in Norway!

We're seeking enthusiastic and talented individuals for a summer role providing outstanding customer service over the phone, in an efficient and professional manner. Our Customer Care Center Specialists strive to resolve customer needs within the initial contact whenever possible by analyzing the situation and determining an appropriate solution and response. If you have a passion for providing exceptional customer experiences, a talent for building relationships, and a drive to contribute to Norway Savings Bank success, we want you on our team!

What we're looking for:

• High school diploma or equivalent work experience.
• One-year prior experience in customer service and/or call center preferred.
• Top-notch written and oral communication abilities with particular emphasis on exceptional phone etiquette skills
• Exceptional customer servicing abilities
• Excellent organizational skills with strong ability to prioritize and multi-task in a fast-paced environment
• Comprehensive knowledge of Bank operations, policies, and procedures
• Strong attention to detail with excellent analytical and problem-solving abilities
• Saturday morning availability required
• Commitment to be available for summer dates ranging from May - Early September.

Working Conditions:

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards. Physical effort required; lifting up to 35 lbs.; reaching, twisting, bending, pushing and pulling; standing for extended periods of time; freedom of movement on a regular basis; handling of materials and supplies.

External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. Norway Savings Bank is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.