Medical Call Center Representative (Swing Shift 10am-8pm)

Shift Schedule Swing Shift – 10:00 am to 8:00 pm (Sunday and Monday off). 2nd Shift – 2:00 pm to 11:00 pm (Wednesday and Sunday off). Weekday off is subject to change based on business needs. Key Responsibilities Answer incoming calls for hospitals, medical practices, and healthcare providers in a professional and empathetic manner. Accurately relay messages, page on‑call physicians, nurses, and medical personnel according to established protocols. Follow client‑specific call‑handling instructions, escalation paths, and emergency procedures. Obtain and verify caller information while maintaining strict confidentiality. Document all call activity clearly and accurately using call center and healthcare messaging systems. Identify urgent or emergent situations and elevate promptly per protocol. Maintain compliance with HIPAA and all data privacy standards. Provide reassurance and clear communication to patients and family members. Meet quality, accuracy, and performance metrics specific to healthcare answering services. Participate in ongoing training related to medical terminology, client protocols, and compliance. Required Qualifications High school diploma or equivalent (required). Previous call center or customer service experience preferred. Strong verbal communication and active listening skills. Ability to remain calm, professional, and focused in high‑pressure situations. Excellent attention to detail and commitment to accuracy. Basic computer skills and ability to navigate multiple systems simultaneously. Reliable attendance, particularly for overnight, weekend, or holiday shifts. Ability to handle sensitive and confidential information with discretion. Preferred Skills & Experience Experience in hospital answering services, medical offices, or healthcare call centers. Familiarity with medical terminology and on‑call physician workflows. HIPAA or healthcare compliance training experience. Strong typing and documentation skills. Ability to follow scripts, protocols, and complex instructions precisely. Job Type & Location – Contract to Hire position based out of Boston, MA. Pay and Benefits – Hourly rate: $22.00 – $25.00 /hr. Benefits (subject to eligibility and at the employer’s discretion) may include: Medical, dental, and vision coverage. Critical Illness, Accident, and Hospital coverage. 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available. Life Insurance (Voluntary Life & AD&D for employee and dependents). Short‑term and long‑term disability insurance. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, Vacation, or Sick Leave). Workplace Type – Fully onsite position in Boston, MA. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. #J-18808-Ljbffr