IT Service Desk Coordinator /Sr. Specialist

IT Service Desk Coordinator /Sr. Specialist

Our client, a leading organization in the manufacturing sector, is seeking a dedicated IT Service Desk Coordinator /Sr. Specialist to join their dynamic team. As a vital part of the IT support department, you will support a diverse workforce across multiple locations, ensuring seamless technology operations. The ideal candidate will demonstrate strong problem-solving skills, adaptability, and excellent communication abilities, which will align successfully within the organization.

Location

Teaneck, NJ (On-site, with 4 days in the office and 1 day remote per week, plus monthly travel to Perth Amboy)

What's the Job?

• Provide Level 1 IT support to employees for workplace technology issues, including hardware and software troubleshooting.
• Support the deployment and management of workplace devices using Microsoft Intune and other endpoint management tools.
• Assist with hardware setup, configuration, and support for peripherals such as monitors, headsets, and docking stations.
• Troubleshoot basic network connectivity issues and support local network devices like printers and WiFi routers.
• Coordinate with centralized IT teams and external vendors to ensure timely resolution of technical issues and system updates.

What's Needed?

• 3 to 5 years of experience in IT support, help desk, or workplace IT environments, preferably within manufacturing organizations.
• Hands-on experience troubleshooting Windows 10 and Windows 11 endpoints.
• Knowledge of device deployment, management, and basic networking concepts.
• Ability to provide clear, user-friendly technical support to non-technical users.
• Strong troubleshooting, problem-solving, and prioritization skills with a customer-oriented approach.

What's in it for me?

• Opportunity to work in a collaborative and innovative environment.
• Engagement with cutting-edge workplace technology and device management tools.
• Potential for professional growth and skill development within a supportive team.
• Participation in a company that values diversity and inclusion.
• Competitive pay rate aligned with industry standards.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.