Business Analyst with IVR
Siri Info Solutions Inc
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Greetings of the day!
I was trying to reach you for the below position, please have a look and share your updated resume if you are interested.
Job Title: BA with IVR
Location: Charlotte, NC()
Duration: Long-Term Contract
Experience: 7+ Years as BA with IVR background
Key Responsibilities
Good understanding about Contact Center Technology(CCT) Concepts
7 + years of experience in technical writing of business requirements
Reviews, analyzes, and evaluates information technology systems operations.
Determines user needs and requirements and recommends ways to improve systems.
Serves as primary point of contact between users and engineering/development staff.
Identifies, documents, reports, and tracks system issues.
Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
Design and optimize CX features in voice and chat applications to enhance user experience.
Develop detailed documentation and specifications for development and implementation.
Support the testing and deployment of new features and enhancements.
Provide ongoing analytical support to ensure continuous improvement of applications.
Vacancy posted 2 days ago
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