CSC shift lead

Job Summary The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed. The right person for this job enjoys: Living and exemplifying the Five Principles of Mars, Inc. with self and team. Assisting and supporting hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients. Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. Day‑to‑day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity. Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates. Providing professional, efficient and exceptional client service, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; and effectively resolving client issues. Assisting in effectively scheduling associates to meet client needs, while proactively planning time off and CE scheduling. Ensuring compliance with all practice policies and procedures. Ensuring adherence to Banfield dress and grooming guidelines. Performing other job duties as assigned. The Five Principles Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – We demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste none, and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Special Working Conditions Ability to work at a computer for long periods of time. Ability to be confident around pets (dogs, cats, birds, reptiles, etc.). Position requires special hours including weekends and evening shifts. Must have mental processes for reasoning, remembering, mathematics and language ability to perform duties proficiently. Comfortable working in an environment with loud noise (moderately high) and strong smells. Requires sufficient ambulatory skills to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, climb and manipulate (lift, carry, move) up to 50 pounds. Requires good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity to use keyboard and equipment. Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Exposure to a variety of pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards and medication/controlled substances. Experience, Education and Training High School Diploma preferred. Must be 18 years of age or older. Minimum of two years of veterinary hospital experience. Equity Statement Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination. Pay Hourly range: $20.35 – $26.00. Specific rate is determined based on experience, skill level and education. Benefits Comprehensive Medical, Dental and Vision Insurance Generous Retirement Plans (401(k) and Roth) with company match Student Debt Relief Program (for Full‑Time DVMs) Paid Time Off and Holidays Top‑Tier Mental Health and Wellbeing Resources Associate Life Insurance (company‑paid) and Supplemental Life Insurance Company‑Paid Short and Long‑Term Disability Flexible Spending Accounts and Health Savings Account Paid Parental Leave (birth and adoption) Continuing Education Allowance (for eligible positions) Back‑Up Child and Elder Care and Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services About Us Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A Better World for Pets. We pledge to create an inclusive environment where associates can be themselves, so that we can find value in our differences and uphold the health and well‑being of our associates. #J-18808-Ljbffr VCA Inc.