WINE STEWARD

Job Title

Job Title

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer First strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

Promote trust and respect among associates

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about

Inform customers of wine specials

Provide customers with products that they have requested

Recommend wine items to customers to ensure they get the products they want and need

Assist customers with pairing of wine and other items such as meat, cheeses, desserts

Collaborate with store chef for wine tastings and other programs featuring wines

Stay current with present, future, seasonal and special ads

Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Notify management of customer or employee accidents

Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Second language (speaking, reading and/or writing)

Knowledge of imported and domestic varieties, the flavor profiles and how they are made

Knowledge of industry trends in specialty wines and beers as they relate to the consumer

Experience working with wine and beer

Retail experience

Second language (speaking, reading and/or writing)

High school education or equivalent

Must be 21 years of age

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Pass wine test once employed