Shift Leader

Job Description

Job Description

At Hot Head Burritos, the Shift Leader plays a crucial role in ensuring successful restaurant operations. This position requires strong leadership skills, a focus on food safety procedures, coaching abilities, and ability to act as the Person-In-Charge (PIC) in the absence of a manager. If you have a passion for food, exceptional customer service skills, and a drive to excel in the restaurant industry, we encourage you to apply.

Perks & Benefits:

• Tips

• Instant Pay

• Free Food

• Flexible Scheduling

• Advancement Opportunities

• Holiday Closures

• Referral Program

• Paid Time Off*

• Medical, Vision & Dental Insurance*

• 401(k)*

*for qualifying employees

Our Ideal Candidate:

• Understanding of and commitment to food safety procedures and regulations

• Strong knowledge of restaurant operations-Must have PIC or ServSafe Certificate or willing to obtain before starting

• Previous experience as a manager, leader or supervisor in a restaurant setting

• Energetic, passionate and eager to learn

• Enjoys being part of a team and serving others

• Excellent communication and interpersonal skills

• Ability to safely lift over 50 lbs. and stand for extended periods of time

• Ability to prepare and serve food in accordance with state and federal safety standards

• Available to work nights and weekends

Key Responsibilities:

• Shift Management/PIC:

  • Maintain high quality service standards, delegate staff,

  • Verify inventory levels and report any discrepancies to the management team,

  • Address customer concerns and resolve conflicts in a professional and customer-centric manner,

  • Make informed decisions regarding guest accommodations, staffing and operational issues.

• Coaching & Leadership:

  • Provide guidance, support and coaching to team members, fostering their

    professional development through clear communication.

  • Lead by example, demonstrating a positive work ethic and maintaining a

    professional attitude

• Financial Management:

  • Prepare daily reports and deposits, ensuring accuracy and adherence to financial procedures.

  • Monitor cash flow, identify and report any discrepancies to the management team.

• Safety & Cleanliness:

  • Ongoing commitment to the highest possible food safety and cleanliness standards

Must be at least 18 years old and authorized to work in the United States. Employment contingent upon background check results.