Application Specialist - Materials, Logistics, & Equipment

Application Specialist – Materials, Logistics & Equipment Location: Atlanta, Georgia, United States Job ID: 523679 CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces. Position Overview The goal of an Application Specialist is to provide excellent customer service and to maximize the business value of IT applications. They actively engage with customers, business leaders, peers, cross‑functional groups, and vendors to prioritize and resolve technical support issues and complete deployment, upgrade, and maintenance tasks. They follow and help improve existing operating procedures and processes as well as recommend and design new ones as needed. They train Field Service and Service Desk personnel so they can resolve support issues and help with implementations, deployments, and upgrades. A Materials, Logistics & Equipment (MLE) Application Specialist fulfills Application Specialist responsibilities for our MLE Systems as well as our systems that provide the features and capabilities needed for truck tracking/statusing, hours of service compliance, vehicle inspection reporting, driver time capture, live order tracking, material tracking, material forecasting, equipment and plant, equipment work orders, and Quickbase applications etc. Key Responsibilities (Essential Duties and Functions) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Continually drive towards increased customer satisfaction Ensure compliance with Service Level Agreements (SLA) and Operation-Level Agreements (OLA). Provide timely status updates to key stakeholders and CRH AMAT IT Management. Collaborate with the Service Desk to ensure distribution groups for applications and supported business units are accurate and up to date. Prepare, review, and send end‑user communications regarding major incidents, problem tickets, scheduled downtime, etc. Support and implement enterprise standards through training, setup, and documentation. Actively participate in product roadmap and work‑request activities with designated product managers. Service & Support Shared responsibility for resolution of incidents, completion of service requests, and maintenance of team queues. Actively participate in the resolution of major incidents by joining the technical bridge, troubleshooting, completing assignments, etc. Increase Service Desk first‑call resolution by training and mentoring Service Desk and Field Service technicians. Identify the need and lead the creation of support and maintenance documentation, standard operating procedures, and processes needed to improve resolve times and empower Service Desk first‑call resolution. Provide advanced levels of support for specified applications. Identify chronic or systemic application errors, conduct root cause analysis, document resolutions, and collaborate with the development team and QA team to ensure a closed‑loop corrective action. Projects & Enhancements Execute assigned tasks and work items. Coordinate and work with other teams to complete necessary tasks (e.g., Service Desk, Field Services, Infrastructure, vendors, CRH AMAT users, etc.). Identify and communicate risks that may impact the timeline, scope, cost or resource requirements of a project or enhancement. Provide follow‑up assistance on completed projects to ensure that warranty work is identified and completed. Deployment Assignments Collaborate with Business Analysts and Solutions Engineers on creation of implementation plans. Work with Solutions Engineers to create deployment plans that leverage simple and repeatable processes to minimize the level of effort and time required to deploy solutions and reduce future support requirements. Complete systems configurations and prepare site‑specific documentation. Train other Applications Specialists, Field Services, and Embedded IT resources to help with deployments. Verify systems are functional and end users can use the application. Escalate to Project Managers and Training teams when gaps are identified. Other duties as assigned. Qualifications Education/Experience Associate's Degree in Engineering/Computer related discipline, or equivalent experience required. 2+ years of technical and/or end‑user experience with construction materials point‑of‑sale and accounting systems, telematics solutions, document imaging, etc. preferred. Knowledge of creating and maintaining technical documentation. Knowledge of Windows 7 and above, applications in the Office Suite, and general PC Networking. ITIL Foundation certification preferred. Knowledge of Quickbase administration, creating Quickbase applications, and Quickbase support. Work Requirements Ability to travel (overnight) as required based on business needs up to 25%. Ability to drive up to 5 hours for onsite services. Knowledge/Skill Requirements Ability to effectively work and communicate with people with a wide range of skills, experience, cultures, and capabilities – business leaders, finance leaders, peers, vendors, staff members. Ability to present ideas in concise, business‑friendly, and user‑friendly language. Must possess organizational skills, be an independent thinker, and ability to multitask within a fast‑paced environment. Demonstrate a hands‑on collaborative approach; works well in a team. Demonstrates strong oral/written communication and listening skills. Ability to troubleshoot and solve problems independently by effectively leveraging provided tools. Ability to understand customer needs and concerns and be able to customize services and products as appropriate. Ability to self‑manage time and travel expenses on a weekly basis. Physical Requirements Able to communicate with others by telephone and in person. Able to utilize a computer for word processing, email communication, and preparation of documents and presentations. Sitting for extended periods of time. Ability to safely lift up to 50 pounds. Work Environment Normal office working conditions in addition to industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g., hard hat, steel‑toed boots, and safety glasses. The position may require work outside of normal business hours in response to critical incidents or business‑impacting project deliverables and the ability to be on call at a scheduled rotation. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion CRH Americas Materials Inc. is an affirmative action and equal opportunity employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person. #J-18808-Ljbffr Oldcastle