Client Support Technician

Role : Client Support Technician

Estimated Duration : 11/01/26- 06/30/27highly possible for extension long-term

Location : Jackson, MS 39201

100% Onsite; do NOT submit remote candidates

Shift Start Time: 8 to 5 pm / 40 hours per week

Description:

Provides a full range of on-site and remote end-user support for the client network. Repair desktop PCs, laptops, printers, monitors,

and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via

phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or

offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software

licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

Required Skills/Experience:

Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or

Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office

365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience,

customer service mindset, and problem-solving abilities

Preferred/Not Required:

Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.

Education Level:

HS or GED

Beginner: 1-2 years Intermediate: 3-5 years Advanced: 5-7 years SME: 7+ years
Skill Set	Skill Level (See key code above)	Required/Preferred	Notes
Operating Systems
Microsoft Windows 11	Intermediate	Required
Azure/Active Directory	Intermediate	Preferred
Programming Language/Development Tools
Powershell	Intermediate	Preferred
Hardware
Desktops/Notebooks	Intermediate	Required
Printers	Intermediate	Required
Wireless Devices	Intermediate	Required