Park Ambassador

Position Title: Park Ambassador Reports to: USS (Urban Strategy Services) Project Manager FLSA: Full-time (40 hours/week), Non-Exempt (hourly) Salary: $25-27/hour Schedule: Friday - Tuesday, 12:00 pm - 8:30 pm Location: SDSU Mission Valley Campus Why this job? - Benefits Join one of the San Diego Tribune 2023-2025 Top Workplaces! Set Schedules (have the same 2 days off every week) Medical Coverage; Dental Coverage; Vision Coverage Discounted MTS Transit Pass (only $21 per month) Earn up to 15 days of Paid Vacation annually 5 days of Paid Sick Time annually 401K Plan (eligible after 6 months of employment) Employee Assistance Program In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at the Downtown San Diego Partnership, your final base salary (within the pay range) will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans. Position Summary Under the direction of the Project Manager (PM), the Park Ambassador acts as a “Liaison” for their assigned SDSU Mission Valley site, becoming the eyes and ears for the PM, site contractors, guests using the park space and SDSU ownership. The Park Ambassador actively patrols the assigned SDSU Mission Valley Campus on foot and by bike, responding to service requests via phone, in person, or through the DSDP USS mobile app. Park Ambassadors work directly with emergency response personnel, service providers, and local law enforcement daily. They also actively engage with the community in a positive and productive manner, providing top-quality customer service to all visitors and members. Essential Job Functions & Duties Conduct field inspections of the SDSU Mission Valley Campus. Serve as the frontline for community service requests via phone, text, and email. Schedule and dispatch work orders to maintenance and security personnel. Set daily benchmarks and performance expectations for maintenance and security personnel. Daily inspections of maintenance and security equipment prior to deployment. Perform quality assurance duties, including proactive walking inspections of completed areas. Compile daily statistics, emailing the COO and ED/SVP with required shift stats and geographic areas covered. Enforce the policies and procedures of the Project Area. Interact with customers, police officers, and emergency personnel. Interact with City staff, reporting hazardous/substandard conditions. City reports will be documented in real-time and given to PM. Interact with the transient population and proactively communicate with necessary providers. Work with PM to understand geographic areas with unsheltered homeless individuals and conduct quarterly training on how to respond appropriately. Provide customer service assistance to residents, business owners, tourists, and other patrons navigating the SDSU Mission Valley. Actively patrol assigned areas regularly, establishing order and presence throughout the SDSU Mission Valley site. Check in daily with PM, contractors, SDSU Mission Valley visitors, Snapdragon contractors, and MTS staff. Compose, maintain, and present detailed reports of incidents and accidents, notating damages, theft, or any other irregular activity. Investigate and proactively contact individuals who engage in suspicious activities related to panhandling, public intoxication, loitering, aggressive individuals, nuisance crimes, as well as any suspected criminal activity. Create BOLO reports (be on the lookout) based on the need of each property. Assist vendors with securing areas for maintenance duties during special projects, power washing requests, and block face cleanings. Act as a walking escort and provide directional assistance for employees, residents, and visitors in need. Clean, maintain, and operate issued equipment, including bikes, phones, and radios. Compile daily statistics using data collection work logs, recording service requests. Complete quarterly training and field training under the direction of the PM. Perform quality assurance duties as directed by the PM. This includes power washing, landscaping, and restroom janitorial inspections. Provide real-time reporting and submittal of incident reports, employee accidents, vehicle accidents and emergency responses. Provide coordinated outreach services with the DSDP Outreach team and refer 211 informational packets to those in need. Report any trip hazards, day burners, lights out, unattended property, or other discrepancies in real time to the PM and document on the data collection system. Perform other tasks as assigned by the department, including COO, ED/SVP, and PM. Overlap Day / Administrative & Financial Management Receive verbal/written approval from the PM for all purchases. Complete purchases in a timely manner and on scheduled credit card usage days. Scan all receipts to Accounting within 24 hours of purchase, placing physical receipts in the finance inbox. Comply with any accounting request made within 72 hours, communicating if additional support is needed. Paylocity Payroll approvals, edits, confirmations. Update operational supply count. Review team performance, attendance, and corrective actions in bi‑monthly reports. Administrative Leadership Adhere to all local, state, and federal guidelines and laws (e.g., HIPAA, OSHA, FLSA). Answer all calls, specifically service requests, in a polite and professional manner. Scan documents to appropriate departments using the subject header and include a description of the document in a forwarded email. Complete all incident reports, accident reports, and workers’ compensation paperwork in a timely manner. Distribute to HR and management as soon as possible. Attendance and punctuality are crucial for operational needs. Use company telephone for data collection (Eponic) and timecard features (Paylocity). This job description is not designed to cover or contain a comprehensive listing of all the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Qualifications, Skills, And Abilities Intermediate report‑writing and documentation skills (Microsoft Excel, PowerPoint, and Word). Strong verbal communication and listening skills. Ability to use various problem‑solving skills for completing assigned duties. High School Diploma or GED (AA or BA preferred). 5+ years experience in Security; Guard Card certified preferred. Knowledge of legal guidelines for area security and public safety. First Aid, AED, CPR certified preferred. Outstanding customer service skills, in person and electronically (radio/phone). Ability to read and write in English. Bilingual or multilingual preferred. Ability to use a telephone for data collection. Valid driver’s license preferred. Core Attributes Proactive Attention to detail Flexible Outstanding customer service Team player About Urban Strategy Services (USS) The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism, are committed to nurturing a Downtown that benefits the entire San Diego region. The Downtown Partnership’s Urban Strategy Services is the preferred partner for clients looking to take excellent care of and uphold the value of their neighborhood, or business area with the help of a single expert vendor. We believe strongly that the Downtown Partnership’s history of providing exemplary neighborhood services and outreach, demonstration of best practices in effective and impactful district management, and its unmatched knowledge of the San Diego region’s needs make Urban Strategy Services uniquely qualified to help SDSU Mission Valley identify a strategic path forward and implement the steps necessary to achieve its goals. As a community‑based organization, USS is proud to bring the same commitment to return on investment that has made our PBID (Property Business Improvement District) a responsible steward of tax‑payer funding for more than 20 years to this line of services. Our model is based on both competitive pricing and a commitment to results. To learn more about our work in these areas, please visit: Our Values Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders. Be fun and open‑minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there is always more than one perspective to consider when approaching a challenge. Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do. Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust. Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment. Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute to one’s authentic self. Our Commitment to Diversity, Equity, and Inclusion At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego. #J-18808-Ljbffr Downtown San Diego Partnership