027 RETAIL - MIT (51795)

Retail Manager

Summary The individuals who perform this job support the Store Manager and Assistant Store Manager in achieving all store objectives including maximizing sales, ensuring team member productivity, assisting in payroll controls, and driving overall profitability in the store. They train on how to supervise sales staff, stockers, cashiers, receivers, and all other non-management team members. In addition to managerial training duties, they assist as needed throughout the store and are proficient at all in-store functions.

Essential Duties and Responsibilities Including, but not limited to, the following:

• Know and actively demonstrate, daily, our Company Mission Statement and Core Values.
• Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.
• Once assigned, carry keys and alarm codes; open and close the store, arm and disarm the alarm system.
• Train on responding to after-hours alarm calls and follow the appropriate procedure based on the situation.
• Once assigned, maintain confidentiality of assigned codes and possession of keys at all times.
• Manage bank deposits and balance safe.
• Respond to emails and phone calls as required.
• Drive guest service standards by motivating team members and modeling expected service behaviors.
• Demonstrate proficiency in all operational disciplines including but not limited to, receiving, cashiering, stocking, sales, and paperwork expectations.
• Perform any job duties in the store when needed or required by staffing needs. Adhere to the job description corresponding to the role being filled.
• Properly use and maintain computers, registers, and scanner equipment.
• Train team members on all operational disciplines including, but not limited to, job functions and TABC compliance.
• Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement.
• Communicate clearly and directly with employees concerning performance expectations, productivity, and accountability.
• Seek to continually develop staff.
• Assist sales staff and cashiers on completing sales, especially complicated or extraordinary transactions.
• Resolve guest complaints and concerns, always go the extra mile. Involve the Store Manager, Assistant Store Manager, or District Manager when needed.
• Assist guests as needed, advising them with product suggestions with a focus on in-house brands when appropriate.
• Supervise cashiers and review till reconciliation for accuracy, including cash and all media.
• Be available to the front end at all times so keyholder functions can be performed, including but not limited to, cash drops.
• Ensure accurate preparation of daily transaction record for cashiers.
• Work with the Store Manager and Assistant Store Manager to create schedules and assign specific tasks to team members.
• Work with Loss Prevention to train and model safety and security expectations for all team members.
• Immediately and properly document and report workplace injuries.
• Immediately and properly report instances of theft.
• Walk store daily to review pricing (especially on displays and case stacks), verify price tags are accurate and legible, ensure the shelves are dusted and cleaned, and immediately address trip hazards.
• Maintain and assign monthly/weekly/daily cleaning schedule for the store at the Store Managers discretion.
• Assist in the hiring process using our Human Capital Management (HCM) system.
• Assist Store Manager in application of discipline, with guidance from District Manager and Human Resources as needed.
• Assist and assign team members tasks for inventory preparation.
• Prepare for inventory and assist in the inventory process.
• Review and verify accuracy of all receiving paperwork prior to submission to AP.
• Research and resolve paperwork and document discrepancies such as inventory and payroll issues.
• Communicate with store support departments as needed (buyers, reconciliation, HR, LP, IT, etc.).
• Support Store Manager by ensuring hours compliance for full- and part-time team members.
• Avoid conversations with coworkers when guests are present.
• Limit use of personal cell phone to work related activities only while on the sales floor.
• Carry out directives of Store Manager, Assistant Store Manager, and District Manager efficiently.
• Fulfill responsibilities with care and attention to detail.
• Practice teamwork and cooperation with others.
• Possess time management skills and be able to prioritize tasks.
• Ability to manage stress in a fast-paced environment.
• Walk, stand, and bend, regularly. Use of arms, hands, and fingers to feel, handle, reach, and lift. Lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools. Push and/or pull 50-100 pounds or more occasionally.
• Communicate with and understand team members and guests. Able to see, both up close and at a distance, all aspects of the business operation.
• Work in accordance with all safety regulations of Specs Family Partners and OSHA.
• Other projects and tasks assigned by Store Manager, Assistant Store Manager, or District Manager. Yes, you may have to clean the restroom.
• Attendance and timeliness are required. It is hard to assist Management and train to lead the team from home.
• Supervisory Responsibilities Trains to supervise hourly staff in day to day activities; Responsibilities to learn include staff training, directing work, addressing complaints, and resolving problems with Store Manager/Assistant Store Manager/District Manager input when necessary.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. State law says you must be over the age of 21 to work at Spec's. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education or Experience We'd prefer you to have retail sales management experience. We'd like you to have an associate degree or higher, but sometimes, experience is the best education.

Language Skills We need you to be able to read, analyze, and interpret, general business information from emails, business journals, and governmental regulations. Must be able to effectively write for business purposes. You must be able to effectively present information and respond to questions from guests, team members, and support staff. Bilingual skills are a plus.

Mathematical Skills You need the ability to add, subtract, multiply, and divide in both whole numbers and in fractions and decimals without taking your shoes off. You need to be able to calculate figures and amounts such as discounts and percentages. We can provide a calculator.

Demeanor and Personal Skills Smiley, Friendly, Helpful You've got the job. Now you need to do the job. You need to be responsible, reliable, and committed to providing extraordinary service. Patience, friendliness, and an outgoing personality are needed for success. You need to be a self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task.

Hours As a full-time position, hours are typically 38 hours per week or more. Must have unlimited or minimally limited availability during all business hours. We schedule for the needs of our business. Working outside of your scheduled time without District Manager approval is prohibited and subject to discipline. In other words, you cannot decide to make up hours because you missed some time after a night out with your buddies unless your District Manager ok's it. Work related phone calls and/or emails are not to be handled off the clock, however, if it happens, it is your responsibility to tell your Store Manager to have time corrected to account for your worked time. Working off the clock prohibited and subject to discipline.

Reasoning Ability You need the ability to solve practical workplace issues and interpret a variety of instructions furnished in written, oral, or electronic form. Must be able to define problems, collet data, establish facts, and draw valid conclusions.

Certificates, Licenses You must maintain a valid TABC Beverage Sellers Permit, and in some cases, a valid Food Handlers or Food Managers Permit.

The TABC course takes 2-3 hours to complete, and we will pay you for your time spent in the course up to 3 hours. Spec's will provide a link to the course and login information after the hiring process is complete. We will deduct the cost of the course from your paycheck ($8) so you do not need to pay for the course up front.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals who need them to perform the essential functions. This job regularly requires standing, walking, and bending; use of arms, hands,