Hotel Housekeeper, USC Hotel

We are seeking a Hotel Housekeeper to join our rapidly growing team at the USC Hotel. Opportunity At the USC Hotel, we focus on creating an exceptional experience for our guests from the moment that they walk in our doors. As a Housekeeper, you will ensure we are welcoming our visitors in a warm, clean, and friendly environment. Our guests will rely on your knowledge of the hotel and its procedures, and we are confident that you will provide them the best USC experience. Accountabilities Perform standard housekeeping procedures. Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards. Maintain cleanliness of assigned facilities. Ensure that housekeeping standards are met. Follow procedures for team cleaning and self‑inspecting program. Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met; report any problem areas to the supervisor. Shampoo carpets, strip and wax floors throughout the hotel. Notify guest services (front desk) when service is complete so rooms may be sold. Report any room unable to be serviced within appropriate time standards to supervisor. Provide customer service to faculty, staff, students, and guests. Respond to requests from guests, supervisors or management in a timely and efficient manner. Maintain friendly, helpful demeanor. Respond to guest requests such as delivery of housekeeping supplies (e.g., linens, roll‑aways, etc.) in a timely and efficient manner. Report needed repairs of unsafe conditions to supervisor. Inform supervisor of malfunctioning equipment. Organize and maintain neat linen carts and supplies according to department standards. Stock floor storage rooms to required levels. Assist with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies as needed. Operate washers and dryers according to recommended capacity and other manufacturers' guidelines. Maintain security of equipment, keys, and supplies issued each day. Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment. Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations. Perform other related duties as assigned or requested including on‑site laundry, projects, and additional support roles. The University reserves the right to add or change duties at any time. Qualifiers Education: High School Diploma not required. Experience: 2 years, proven customer service experience, some knowledge of housekeeping trade, knowledge of all cleaning standards and methods, materials, and equipment, knowledge of and compliance with the operation of all mechanical cleaning equipment, ability to effectively communicate in English, ability to lift up to 30 lbs., presents oneself professionally in line with a higher education environment, strong commitment to USC's Unifying Values. What We Prefer High School Diploma. Knowledge of standard cleaning chemicals. Ability to oversee student, temporary, and/or resource workers. Experience in fast‑paced hotel environment. Benefits We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit The work culture thrives on mutual respect, trust, and synergy among all members. Compensation The hourly rate for this position is $26.21. Job ID: REQ20151240 | Posted Date: 06/27/2025 #J-18808-Ljbffr University of Southern California