Client Care Specialist OR

Job Details Job Location: 1505 NE 40 Ave Suite C - Portland, OR 97232 Salary Range: $20.00 - $25.00 Hourly Position Summary The Client Care Specialist is responsible for ensuring a positive and unmatched experience for our clients and communicating the services that provide the best standard of care possible. The Client Care Specialist will greet clients and prepare patient files, fax and scan essential documents, schedule client appointments by phone or in person and collect and enter payments in the EMR system. The CCS must have a full understanding of the services and retail items provided. The Client Care Specialist must project a warm, enthusiastic and friendly demeanor while interacting with clients and as a team member. Essential Functions Schedule appointments following the FYZICAL model and enter appointment dates and time into a computerized scheduler. Detail oriented with superior communication, multi-tasking, problem solving and organizational skills. Anticipate and address client needs and communicate professionally and effectively. Respond to any doctor office requests in a timely and courteous manner. Greet and direct patients, salespeople, and visitors. Reflect company culture by treating every client with the utmost courtesy and attention. Possess superior interpersonal skills, maintaining a positive and supportive work relationship with others. Computer ability to record appointments, both scheduling and canceling. Communicate effectively through emails or notes to the scheduled PT’s notification of cancellation, reason for cancellation and indicate if the patient has rescheduled. Communicate through telephone calls, email or mail to patients reminding and confirming appointments. Answer the telephone and respond to the inquiry or identify and escalate calls to the appropriate personnel, fax or scan essential documents. Assist with other medical office needs, including registering patients and ensuring compliance procedures are met. Enter patient payment into the EMR system ensuring accuracy for services provided and compliance. Adhere to company policies and procedures. Must collect all monies due at the time of service. Non-Essential Functions Leads by example and exhibits solid teamwork while promoting the core philosophy of FYZICAL. Expected Work Hours Monday through Friday, 8.00am-5.00pm. Other Duties Other duties include any additional responsibilities as assigned. This job description is not intended to be a complete listing of all duties. Duties may change at any time with or without notice. Physical Demands Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend. Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time. Occasionally required to climb or balance; stoop; kneel, crouch, taste or smell. Specific vision abilities including close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus. Light to moderate lifting required. Ability to endure the stress of traveling. Work Environment Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Other Compensation and Benefits Other Compensation: This position may be eligible for performance-based incentives and commissions related to the sale of membership packages and specific service goals. Vacation (Paid Time Off) Oregon Sick Leave (OSL): All employees are eligible to accrue and use sick leave for qualifying medical or safety reasons in accordance with state law. Health & Wellness: Regular full-time employees are eligible to participate in group medical, dental, and vision insurance plans starting the first of the month following 60 days of employment. Retirement: Employees are eligible to participate in the company 401(k) retirement plan. Paid Leave Oregon (PLO): Access to the state-mandated wage-replacement program for up to 12-14 weeks of paid family, medical, or safe leave for eligible employees. Professional Development: The company provides reimbursement for pre-approved professional training to support individual growth and skill advancement. Liability Insurance: Professional liability insurance coverage is provided for licensed clinical staff. Oregon Military Family Leave: Eligible employees may take up to 14 days of unpaid leave per deployment. Qualifications Minimum one (1) year prior work experience delivering exemplary client service preferred. EEO Statement Peak Motion, PLLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Peak Motion, PLLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Peak Motion, PLLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a Peak Motion, PLLC employee to perform their job duties may result in discipline up to and including discharge. #J-18808-Ljbffr