IT Engineer

IT Engineer

ETech 7 is a technology services company dedicated to providing superior quality service to a wide range of businesses. Leveraging state of the art software and world class service, ETech 7 strives to deliver affordable and reliable solutions for all your technology needs.

This position consists of a generous amount of dealing with end users balanced by the benefit of being exposed to just about every technology you can think of. On any given day, you might be expected to accomplish a vast array of tasks from something as simple as resetting a password to configuring and managing VLANs across multiple VPN client sites. The variety of work will only be limited by your ability and desire to learn new things.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support, maintain and monitor all current and future versions of Microsoft, Google and Apple software and services
• LOB applications (Sage, Microsoft Dynamics, Fishbowl, Quickbooks)
• Virtualization technologies (VMware, Citrix, Hyper-V)
• Network infrastructure (WAN/LAN/WLAN connectivity, routers, firewalls, DNS, websites)
• Anti-virus/anti-malware solutions (Webroot)
• Disaster recovery solutions (On-premise and Cloud backups)
• Remote access solutions (VPNs, Terminal Services, Citrix)
• Storage solutions (SAN, NAS)
• Printers, copiers, fax machines
• Phone Systems (VoIP, Avaya)
• Security surveillance systems and related components
• MSP management system alerts and notifications
• Service ticketing system

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Administration and maintenance of Labtech
• Maintain accurate documentation on a per client basis
• Communicate with customers as required in a professional and courteous manner
• Occasional travel to client locations for onsite work
• Occasional work at night and on weekends
• Recommend improvements for customer service and satisfaction
• Meet or exceed client SLAs
• Escalate service or project issues that cannot be completed within SLAs
• Communicate clearly and effectively with team members and clients
• Develop an awareness of how IT relates to each client's business strategies and goals
• Document internal processes and procedures related to duties and responsibilities
• Keep accurate records of time and expenses in our PSA app
• Remain up-to-date with current and future technologies emerging in the industry

Qualifications

REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• BA/BS in a related field or the equivalent of at least 5 years experience
• All Professional IT Certifications are a plus
• Must be able to comfortably and articulately communicate over the phone with friendly CEOs
• Superior diagnostic skills
• Ability to learn how to use new software quickly and teach others
• Thorough understanding of support tools and troubleshooting techniques
• Strong ability to leverage available resources under pressure
• Accurately type at least 20 wpm
• Ability to follow instructions while at the same time be self-guided
• Communicate technical concepts in plain English
• Punctuality
• An understanding of when to have fun and when to get work done