Call Center Agent

Position Overview We are seeking a customer-focused Call Center Agent to assist customers with service-related inquiries, appointment scheduling, and follow-up communication. This role plays an important part in delivering a positive customer experience. Key Responsibilities * Make outbound calls for appointment confirmations and customer follow-ups * Schedule consultations and update appointment records * Accurately document customer interactions in company systems * Provide information regarding company services and scheduling * Escalate customer concerns to the appropriate department when necessary * Work closely with office staff to ensure timely customer support Minimum requirements: * Previous call center, customer service, or administrative experience preferred * Excellent verbal communication and active listening skills * Professional phone etiquette and customer-focused approach * Basic computer skills, including email, Microsoft Office, and data entry * Strong organizational and multitasking abilities * Reliable and team-oriented

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