Forward Deployed AI Engineer

Forward Deployed AI Engineer

TheLoops, an IFS company, is the first enterprise-grade AI Agent platform built for mission-critical applications and industries. Our AI Agents act as digital coworkers that are governed, secure, always learning, and working 24/7 to drive measurable business outcomes.

As we grow, we're looking for driven, collaborative and ambitious individuals to help us deliver the future of AI-powered operations.

About the Role

As a Forward Deployed AI Engineer, you'll work directly with enterprise customers to deliver custom, production-ready AI solutions that solve real-world problems. You'll lead the design and deployment of intelligent agents across customer workflows—owning everything from discovery and prototyping to configuration, testing, and launch.

This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between our product and the customer's needs—ensuring rapid value delivery and laying the foundation for long-term success.

What You'll Do

• Partner with enterprise customers to scope and implement AI Agent use cases across complex workflows
• Integrate TheLoops' platform with customer systems
• Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors)
• Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption
• Collaborate closely with Product, Engineering, and Customer Success to feed customer insights into the roadmap
• Document technical decisions and hand off stable deployments to customer engineering or support teams

What We're Looking For

• 2–5 years of experience in a software engineering, solutions engineering, or ML deployment role
• Proficiency in Python and working knowledge of AI/ML frameworks (e.g. OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.)
• Familiarity with building LLM applications, RAG systems, or conversational AI workflows
• Experience integrating with enterprise systems via APIs or middleware (e.g. Salesforce, ServiceNow, SAP, Oracle)
• Ability to translate business problems into technical solutions—and deliver them fast
• Strong interpersonal skills; you're just as comfortable on a whiteboard with a customer as you are in code
• Bias toward action, ownership, and continuous learning in dynamic environments

Nice to Have

• Background in SaaS, customer experience, support operations, or manufacturing systems
• Experience deploying AI in mission-critical environments
• Prior work with enterprise AI platforms or multi-agent orchestration

Why Join Us

• Work on cutting-edge AI solutions that have real business impact
• Be part of a fast-growing team shaping how enterprises deploy AI at scale
• High ownership, high visibility, and a chance to lead transformational projects
• Competitive compensation, flexible work, and the support of a global enterprise (IFS)