IT Help Desk Specialist

Why Russell Cellular?

Starting pay is $15 hourly!

Health, dental, vision, and life insurance as well as paid sick days and company holidays

Employer matched 401K after 1 year

Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018

Employee Assistance Programs

700+ locations in 43 states employing 2,200+ employees

Verizon Sales discounts, sales contests and incentives

Opportunity for growth and advancement through training

Flexible scheduling

Community involvement opportunities

What Will You Do In Your Role?

Perform remote assistance to resolve computer issues

Use a ticket system for call notes and problem tracking

Setup and configure printers, computers, laptops, broadband modems and basic routers

Return customer calls in a timely manner

Manage daily, weekly or monthly goals set by management

Troubleshoot computer and printer issues on-site in the Corporate Office

Pack equipment for shipment to retail locations

Unpack and receive equipment shipped from retail locations

Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner

Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures

Job Qualifications

High School Diploma or GED required

Experience troubleshooting computer software and hardware issues

Must be able to lift 30 lbs.

Experience troubleshooting internet, wireless and wired network connections

Basic understanding of networking a plus

Ability to troubleshoot a problem until it is resolved

Ability to meet deadlines

Willingness to learn and take on new responsibilities

Excellent telephone customer service skills

Strong problem solving and organizational skills

Close attention to detail and strong analytical skills

Interpersonal, verbal, and communication skills are essential

Ability to work independently and multi-task in order to achieve Corporate Office goals

Positive attitude and pleasant demeanor

Professional appearance

Team player

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,200+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.