Front Desk Agent- Part Time

Job Description

Job Description

Description:

Front Desk Agent- Part Time

Charlotte, NC

Holiday Inn Express & Suites Charlotte - Ballantyne is looking for a Part-Time Front Desk Agent to join our hospitality family!! 

Responsibilities:

Register and assign rooms to guests.

Issue room key and escort instructions to Guest Service Agent or directly to the guest.

Sort and track incoming mail and messages.

Transmit and receive messages using all communication avenues.

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

Keep record of room availability and rate.

Compute bill, collect payments, and make changes for guests.

Make, confirm, and cancel reservations via all communication avenues.

Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

Make reservation, transportation, or entertainment reservations for guest.

Deposit guest valuables in hotel safe deposit box.

Ability to accurately use various office software.

Have a full working knowledge and expertise of each shift including night audit.

Requirements:

Requirements

Skills to be successful in the role would include:

Knowledge of Hotel PMS systems and/or IHG Brand standards are a plus! We currently are using Hotelkey PMS. 

Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

Cashiering and Cash handling experience.

Ability to accurately report information.

Ability to assist with various office tasks as needed.

Attend required meetings.

Projects and assignments are completed thoroughly, professionally, and with care.

Adjusts to high-pressure conditions and is open to change.

Assumes responsibility for personal growth and development.

Must have good mathematical and computer skills.

Relevant training and experience and additional education preferred.

CPR and first aid training are preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.