Support Specialist, Family Resources

Job Description

Job Description

JOB TITLE: Support Specialist, Family Resources (mailroom)

JOB RELATIONSHIP:   Hired, supervised, and evaluated by the Mailroom Operations Supervisor

JOB SUMMARY:  

Under the direction of the Mailroom Operations Supervisor, the Family Resources Support Specialist is responsible for all support functions that are required to maintain and track all paperwork required of the Family Resource teams that administer the IDEC Child Care Assistance Program. All work to be completed with minimum supervision and in accordance with organizational standards.

This incumbent will be expected to promote and adhere to the workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities. All work to be completed in accordance with organizational standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.

1. Create, maintain, and retrieve alphabetical case files, which includes but not limited to filing of all parent/provider required paperwork, data entering and/or scanning client information into computer filing system and upkeep of file storage areas.
2. Approve and enter all IDEC childcare certificates in the Child Care Tracking System while maintaining all applicable department databases; identify discrepancies and payment issues in accordance with the IDEC Procedure Manual.
3. Maintain records/databases pertaining to W9/CANTS/IVR forms and run reports as needed; ensure appropriate actions are taken with providers who do/do not meet qualifications set by IDEC. 
4. Process weekly IDEC and internal reports; Responsible for all quality control measures to ensure file compliance.
5. Maintain and adhere to all Illinois Action for Children and IDEC policies and procedures in regards to file maintenance and required timelines. Assist with quarterly Springfield shipment projects.
6. Ensure confidentiality of parent and provider information received and managed by Illinois Action for Children.

7. Execute our workplace core capabilities of: accountability, customer Focus, Continuous quality improvement (CQI), communication, competent people, and clear priorities.

8. Other Functions: The organization may assign other functions to the job at its discretion.

QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION and/or EXPERIENCE :

High school diploma or general education degree (GED) and two to three months related experience and/or training.

Benefits of Working at IAFC :

Working with passionate team members that are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing, and supporting strong families and powerful communities where children matter most.

We strive to foster and implement a culture of diversity, equity, and inclusion across our organization. We know it is not only critical to the success of diversity initiatives - but instrumental in creating an unbiased and inclusive workplace! It not only relates to the diverse clients we serve but also creates a positive employee experience.

We offer an extensive benefits package that adds value to your total compensation. Our benefits include:

1. Health, dental, and vision insurance plans with a company contribution of 95% for single coverage
2. 401k with company match
3. Generous PTO – first year-23 days, the second year-28 days, the third year and on - 35 days
4. 11 Paid Holidays and 1 Floating Holiday
5. Tuition Reimbursement
6. Flexible Spending Account
7. STD & LTD insurance
8. Company-paid Life Insurance

Location: Chicago, IL

Illinois Action for Children is EEO/M/F/V/D employer

While we desire for this job posting to be comprehensive, all aspects of the position may be amended at any time at the discretion of IAFC including job duties, work location and/or work schedule.