Customer Service Representative

Customer Service Representative - Call Center (on-site, not a remote role) Location: Renton, WA Job Type: Full-Time, Contract-to-Hire MUST be able to pass a drug test and background check Position Summary Imagine working on rewarding projects within a diverse culture, and having access to exceptional training and career development opportunities. Our client in Renton fosters professional development and personal growth with a variety of training and professional advancement opportunities.Think you would make a great Call Center Customer Service Representative Essential Duties and Responsibilities Answers incoming calls and makes necessary follow up outbound calls. Performs image review when required. Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts. Takes credit card payments over the phone for accounts, video notices, and new accounts. Writes, generates, and receives correspondence via fax, mail, and web contact. Negotiates payments and fee reductions up to their established limits. Documents phone calls and actions in the database. Receives and processes account update requests from inbound phone calls and mail, as directed. Records individual completed daily work statistics. Troubleshoots situations accurately, quickly, and efficiently for customers on the phone. Maintains an above average attendance record. Qualifications/Requirements High school diploma or GED Certificate is required. Prior customer service or call center experience preferred. Outstanding verbal communication skills (phone etiquette). Detail oriented, ability to multi-task, and highly organized. Strong data entry and MS Office skills, including Excel, Access, PowerPoint, and Word. Benefits Offered: Medical, Dental, Vision, Short Term Disability & Accidental Loss Benefits401(k) Retirement Savings PlanSix Paid Holidays per calendar year; eligibility requirements applyPaid Sick Leave in accordance with WA state lawOther Compensation:Referral Bonuses #J-18808-Ljbffr Express Employment Professionals