Fulfillment Specialist

Job Description

Job Description

About the Role:

The Fulfillment Specialist /Logistic Operations Coordinator plays a critical role in ensuring the smooth and efficient flow of goods and materials throughout the supply chain within the United States. This position is responsible for coordinating daily logistics activities, including shipment scheduling, inventory management, and communication with carriers and suppliers to meet delivery deadlines. The coordinator will analyze operational data to identify areas for process improvement and cost reduction, contributing to overall supply chain optimization. Collaboration with cross-functional teams such as procurement, warehouse, and customer service is essential to align logistics operations with business objectives. Ultimately, the role aims to enhance customer satisfaction by ensuring timely and accurate delivery of products while maintaining compliance with regulatory requirements.

Minimum Qualifications:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• At least 4 years of experience in logistics coordination, supply chain operations, or a similar role.
• Proficiency in logistics software and Microsoft Office Suite, particularly Excel.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent communication skills, both written and verbal.

Preferred Qualifications:

• Experience with transportation management systems (TMS) and warehouse management systems (WMS).
• Knowledge of customs regulations and international shipping procedures.
• Certification in logistics or supply chain management (e.g., APICS CPIM, CSCMP).
• Demonstrated ability to analyze data and generate actionable insights.
• Familiarity with Lean or Six Sigma methodologies for process improvement.

Responsibilities:

• • Process customer orders received via all input methods (EDI/ internal PO inbox/ account portal).
  • Manage order process in an accurate and timely manner from receipt of customer order through customer shipment, delivery, and invoice for designated customer accounts. 
  • Manage carrier quotes within the TMS (Pace Jet) to drive cost efficiency and shipping reliability to meet customer requirements.
  • Maintain current working knowledge of products, allocation process, customer requirements and carrier vendors that align and support company and client needs. 
  • Coordinate with off-site logistics centers, suppliers, and vendors to meet deadlines and track all shipments
  • Correspond with carrier vendors and internal/ external customers addressing questions and provide resolution to any customer service issues and concerns.
  • Responsible for the administration and documenting of Return/ Correction orders for shipment refusals, carrier damages, and carrier shortages resulting in timely reporting and financial updating.

Skills:

The required skills enable the Fulfillment Specialist / Logistic Operations Coordinator to efficiently manage daily logistics tasks such as scheduling shipments, tracking inventory, and communicating with various stakeholders to ensure seamless operations. Proficiency in logistics software and Excel supports data analysis and reporting, which are essential for monitoring performance and identifying improvement opportunities. Strong organizational skills help prioritize multiple tasks and maintain accuracy under tight deadlines. Effective communication skills facilitate collaboration across departments and with external partners, ensuring clarity and timely resolution of issues. Preferred skills like knowledge of TMS/WMS and process improvement methodologies further enhance the coordinator’s ability to optimize logistics workflows and contribute to strategic supply chain initiatives.