Automotive Customer Service Specialist

SpeeDee Service Difference

Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana. SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility. For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.

How Are We Different From the Competition?

• Local Ownership
• Quality Service
• Training and Certification
• Multi-Point Courtesy Check and Service Review
• Free Top-Off Service
• Maintenance Records
• Affordable Rates

Job Summary The Greeter is responsible for establishing and maintaining good customer relations, accurately completing written work orders, providing customers with excellent service and serving as the initial customer contact point. Responsibilities

• Greeting the customer in a friendly inviting manner
• Presenting service options to the customer
• Writing up customer and vehicle information
• Performing all duties of the Fluid Services Technician as needed
• Presenting additional maintenance service options to customers

Requirements

• Commitment to excellence at all levels of service
• Automotive and retail experience helpful
• Cheerful and friendly communication skills
• Enthusiastic attitude and strong work ethic
• Clean and neat appearance
• Clear and effective telephone skills
• Valid state driver's license

Job Qualifications

• Customer service skills
• Basic literacy (ready, writing, math skills)
• Ability and licensed to operate motor vehicles
• Verbal communication skills
• Ability to properly use mechanical hand tools
• Attention to detail
• No previous experience or training required

Working Conditions

• Materials and Equipment used: Automotive oils, fluids, and lubricants. Windshield washer fluid, battery electrolyte
• Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
• Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Growth Opportunities
• Locally Owned and Operated
• Safety You can Trust
• Training and Certification Opportunities

Let's talk about the SpeeDee Service Difference:

• Local Ownership Most SpeeDee stores are locally owned. They're run by families who service the automotive needs of other families in their communities.
• Quality Service SpeeDee was built on a solid commitment to customer service.
• Training and Certification SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repairs. Advanced training is available through the SpeeDee Performance Certified program.
• Multi-Point Courtesy Check and Service Review Every time you bring your vehicle in for a 17-Point Oil Change, we'll also give you a multi-point courtesy check and a service presentation as an added bonus.
• Free Top-Off Service To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
• Maintenance Records If you're not sure which services you need or which services you've already completed, don't worry. We'll keep track of your SpeeDee maintenance history and manufacturer's recommended service schedule.
• Affordable Rates Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost.
• You Decide It's our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today no appointment necessary!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee/franchise location, and not to SpeeDee Worldwide, LLC.