Residential Operations Manager

Job Description

Job Description

The Residential Operations Manager oversees daily residential operations within an ASAM 3.1 substance use treatment program, supporting team members in providing high‑quality, person‑centered services to residents transitioning through step‑down care. Working closely with clinical and administrative leadership, this role helps ensure smooth operations, clear expectations, and regulatory compliance. This position is well‑suited for a leader who values teamwork, accountability, and making a meaningful impact. 

Essential Duties & Responsibilities

• Provide day‑to‑day operational oversight of the residential program to ensure safety, structure, and continuity of care
• Supervise, support, and schedule Direct Support Professionals to ensure appropriate coverage and accountability
• Serve as the primary point of escalation for resident or staff concerns and implement timely resolutions
• Collaborate with clinical leadership to align residential operations with treatment services and resident needs
• Ensure timely and accurate documentation, audits, and compliance with DBHDS, DMAS, ASAM, and organizational standards
• Support admissions, medication administration oversight, drug screening, and resident engagement in scheduled services
• Conduct safety checks, facility inspections, and oversee inventory, supplies, and residential systems
• Provide crisis intervention and on‑call coverage as needed to support program stability
• Lead training and development activities for residential staff

Qualifications

• Minimum of two (2) years of leadership, supervisory, or operational management experience
• Demonstrated experience leading teams, managing staff performance, and promoting accountability
• Experience overseeing daily operations, coordinating workflows, and resolving staff or program-related concerns
• Strong communication, organizational, problem-solving, and conflict resolution skills
• Experience with scheduling, staffing, compliance, quality assurance, or program oversight preferred
• Behavioral health, substance use treatment, residential services, healthcare, or human services experience preferred
• Knowledge of DBHDS, DMAS, ASAM, or other behavioral health regulations preferred
• Valid driver’s license and reliable transportation
• Ability to successfully complete required background and registry checks

Benefits

This full‑time position offers a comprehensive benefits package designed to support employee well‑being and long‑term professional growth, including:

• Health, dental, and vision insurance
• Paid time off
• Retirement plan options
• Ongoing training and professional development

About Epic Health Partners
Epic Health Partners is a behavioral health organization dedicated to providing high‑quality, person‑centered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidence‑based, trauma‑informed, and recovery‑oriented practices. Our team is committed to professionalism, accountability, and collaboration—supporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.