Pet Care Supervisor - Wooflands in Farmington ($250 Sign-On Bonus!)

Pet Care Supervisor - Farmington ($250 Sign-On Bonus!) Job Category: Wooflands Requisition Number: PETCA012252 Posted : May 7, 2026 Full-Time Rate : $20 USD per hour Locations Showing 1 location Farmington, PA 15437, USA Description

POSITION SUMMARY:

The Pet Care Supervisor is responsible for overseeing the daily operations of Wooflands, Nemacolin's premier pet care facility, to ensure exceptional standards of animal welfare and luxury guest service. This role combines hands‑on animal care with team leadership, operational oversight, and elevated guest engagement. The ideal candidate is a proactive leader with a strong understanding of canine behavior, a passion for hospitality, and the ability to maintain Forbes Five‑Star standards in a dynamic, fast‑paced environment.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Supervise, coach, and support Pet Care Associates to ensure consistent delivery of exceptional service Lead daily shift operations, including scheduling, task delegation, and workflow management Conduct training on animal handling, safety protocols, and luxury service standards Provide real‑time feedback and support performance management initiatives Animal Care & Facility Oversight Ensure the highest level of care, safety, and supervision for all pets within daycare and boarding services Oversee group play management, ensuring proper grouping by size, temperament, and activity level Monitor health and behavior, escalating concerns to management or veterinary partners as needed Maintain strict adherence to sanitation, cleanliness, and facility presentation standards Guest Experience Excellence Serve as a primary point of contact for pet owners, delivering personalized and proactive communication Resolve guest concerns with professionalism, urgency, and discretion Enhance the guest experience by anticipating needs and offering tailored pet services Ensure all interactions reflect the resort’s Forbes Five‑Star service standards Operations & Administration Oversee check‑in/check‑out procedures, ensuring accuracy and efficiency Maintain detailed records of pet care, feeding schedules, medications, and incidents Monitor inventory of pet supplies and coordinate replenishment Assist in implementing operational procedures and continuous improvement initiatives #J-18808-Ljbffr Nemacolin Woodlands Resort