Head of Rewards Portfolio
$206.72k - $243.2kU.S. Bank
- # Head of Rewards PortfolioApplylocations: Denver, CO: Minneapolis, MNtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 20, 2026 (5 days left to apply)job requisition id: 2026-0011279At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.## **Job Description**U.S. Bank is seeking a strategic and results-driven General Manager to lead our Rewards Products credit card portfolio. This role has full P&L accountability and is responsible for the end-to-end strategy, performance, and evolution of a complex, scaled rewards ecosystem. The General Manager will play a critical role in defining and delivering a best-in-class rewards product suite that drives customer engagement, loyalty, and long-term value while meeting enterprise return and risk expectations.With its very strong enterprise focus on Consumer and Small Business Payments, U.S. Bank is committed to growing the credit card Rewards Products segment of our Proprietary Products portfolio by hiring a senior leader to build and lead this business into the future. This role will report to the head of Proprietary Products and will be a key member of the Proprietary Products leadership team. This individual will be responsible for bringing together our Product, Relationship and Technology capabilities to grow and serve clients in an integrated, holistic manner.The Head of Rewards Products will be responsible for managing, growing, and deepening our overall card portfolio and our client relationships. The successful candidate will collaborate closely with the company’s leadership team and applicable business partners to build and deepen client relationships to bring best-in-class products, digital capabilities and experiences. A successful candidate will bring strong leadership and drive a culture of inclusivity, accountability and execution, all while ensuring the U.S. Bank brand is at the forefront of the transformative journey. Key business responsibilities include managing the overall P&L of the rewards portfolio, driving sales and relationship management, developing the multi-year strategy, managing current products and new product innovation.**KEY RESPONSIBILITIES*** **Full Portfolio & P&L Ownership:** Serve as General Manager accountable for the Rewards portfolio, encompassing nine products and approximately 1.3 million accounts, representing ~$20B in sales, ~$3.4B in average net receivables (ANR), and ~$482M in annual revenue.* **Product Strategy & Modernization**: Lead the design and execution of a next‐generation Rewards product suite and feature set that addresses evolving customer needs and drives Top of Wallet (TOW) behavior, while strategically sunsetting legacy rewards offerings.* **Customer Value & Experience**: Develop compelling benefits and experiences that customers actively use and value across spending, borrowing, and redemption moments, reinforcing long‐term engagement and advocacy.* **Platform Transformation**: Drive required changes and enhancements across points and travel platforms to meet and exceed customer expectations, ensuring scalability, reliability, and seamless integration into the broader ecosystem.* **Customer Acquisition & Onboarding**: Grow new customer acquisition through targeted marketing strategies and streamlined onboarding experiences that convert prospects into loyal customers—making it easy to apply, get approved, and begin using confidently from day one.* **Digital‐First Experience Design**: Reimagine end‐to‐end customer interactions through a digital‐first (mobile‐led) lens, delivering seamless, intuitive, and data‐informed experiences that strengthen brand connection and empower customers.* **Sustainable Growth & Risk Management**: Drive portfolio growth within defined return and loss hurdles through disciplined, risk‐based pricing and decisioning integrated across the full customer lifecycle.* **Interconnected Growth & Relationship Deepening**: Increase products‐per‐customer and overall relationship tenure by enabling and accelerating interconnected growth across the broader U.S. Bank ecosystem.* **Servicing Excellence & Advocacy**: Maintain a relentless focus on identifying and eliminating customer pain points, ensuring every servicing interaction is seamless, intuitive, efficient, and contributes to higher customer advocacy scores.**QUALIFICATIONS*** Extensive senior leadership experience managing large-scale consumer financial products with full P&L accountability* Proven track record of building and transforming product portfolios at scale* Deep expertise in customer-centric product design, digital experiences, and lifecycle management* Strong business judgment with experience balancing growth, risk, and return objectives* Demonstrated ability to lead cross-functional teams across product, marketing, risk, technology, finance, and operations* Proven leadership and judgment to hire, develop, and retain diverse and effective leaders who lead through change* Executive presence with the ability to champion change across a large organization and directly and indirectly influence senior-level management and key stakeholders* Ability to communicate a vision and inspire teams to achieve business results* Knowledge of changing market conditions, operational and technological trends, evolving business practices, and regulatory expectations, and ability to engage others to develop future policies, practices, and approaches* Highly relational with a proven track record of influencing senior executives**WHY U.S. BANK**At U.S. Bank, we’re committed to building meaningful relationships and delivering trusted solutions that help our customers and communities thrive. This role offers the opportunity to shape the future of rewards at enterprise scale while working with collaborative, purpose-driven leaders across the organization.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.**Benefits:**Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:* Healthcare (medical, dental, vision)* Basic term and optional term life insurance* Short-term and long-term disability* Pregnancy disability and parental leave* 401(k) and employer-funded retirement plan* Paid vacation (from two to five weeks depending on salary grade and tenure)* Up to 11 paid holiday opportunities* Adoption assistance* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawReview our full benefits available by employment status here.U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.**E-Verify**U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $206,720.00 - $243,200.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.**Posting may be closed earlier due to high volume of applicants.**
- J-18808-Ljbffr U.S. Bank
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