Patient Logistics Specialist

Hourly Wage Estimate: $20.13 - $28.19 / hour Job Summary and Qualifications What you will do in this role: Respond to phone calls with a sense of urgency and demonstrating good customer service skills Gather initial information required to open new case/call(s) and prepare clinical information/packet to provide to the clinicians for assessment and next steps in advancing patients care Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs Help to locate available resources and coordinate information to support patient disposition and admissions to appropriate unit/facility Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable) What qualifications you will need: Associate degree or higher preferred Prefer experience in an acute care setting (example Hospital Unit Secretary); highly preferred experience in an ED Prefer an understanding of how patient populations move through a hospital setting and healthcare organizations Prefer experience in Behavioral Health (example Behavioral Health Tech) Possess good communication skills, verbal and written Possess good organizational skills and able to act on multiple tasks Proficient and understands medical terminology Scheduling Requirements 12 Hour Shifts – Required Flexibility in scheduling – Required Rotating Weekends – Required Holiday Shifts – Required Benefits HCA HealthOne offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Eligibility for benefits may vary by location. Equal Opportunity Employer Statement We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare