Room Service Specialist - Nutritional Services - FT - Variable

Job Information Exemption Status: Non-Exempt A Brief Overview Assists the department in the preparation, assembly, and delivery process for patient meal service through the completion of the following: Education Qualifications* High School Diploma / GED PreferredExperience Qualifications* Experience with diets and the Carbohydrate Counting and Protein Exchange Systems PreferredSkills and Abilities* Previous networked computer experience preferred. Basic typing skills. Computer, calculator, writing utensils, telephone including hands-free headset, copy machine, answering machine, scissors, files. (Required proficiency)* Must be able to read, write, and speak English. Good verbal communication skills. Ability to work independently and complete assignments in a timely manner. (Required proficiency)* Treats all information and data within the scope of the position with appropriate confidentiality and security. (Required proficiency)* Knowledgeable of, observes and complies with hospital safety policies, emergency procedures, and standard precautions. (Required proficiency)What you will do* Solves customer problems, treats customer with dignity and respect. Acknowledges customer and responds quickly to customer needs. All patients, nursing unit staff, visitors, volunteers and co-workers will be given prompt and courteous attention. Telephone courtesy and patient confidentiality must be maintained at all times. When completing telephone calls or patient visitation, refer to written scripts for appropriate greeting and content. Answer questions within your scope of practice and refer other questions to the appropriate person.* Processes correct diets and portions for all age groups from pediatrics through elderly adults. Assess and interpret age appropriate data about the patient’s status in order to identify age-specific needs and provide the care needed* Assesses floor stock needs in patient unit kitchens.* Process Room Service customer orders, including patient/family initiated orders and those patients needing assistance. Assist patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders. Review Health Touch information to determine which patients have not placed an order for that meal period, and initiate telephone or personal contact with patient and\\or patient care services as appropriate.* Take phone calls and fax orders for all food requests. Receive requests for diet changes via computer, fax; or written format during downtime. Make necessary diet changes, keep Room Service order system updated. Follow standard procedures for diet patterns.* Coordinate processing and printing of am and pm nourishment orders and the delivery of all tube feeding and oral supplement orders.* Reports suspected violations of all relevant laws, regulations Compliance Policies and Procedures, and the CODE OF CONDUCT.* Assists in the assembly and accuracy of patient meal trays and the delivery, pick up, and breakdown and cleaning/sanitation of patient service operations.* Under the general supervision of the Nutritional Services Manager and Supervisor assists with the coordination on the morning and evening activities of patient meal service including preparation, delivery, and cleanup in the department.* Perform all work in a safe and sanitary manner. Maintain all workstations in a neat and organized manner.* Respond and cooperate with changes in workload.* Actively supports and participates in performance improvement activities, including but not limited to tray assessments, meal rounds, department committees.Required for All Jobs* Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health* Performs other duties as assignedPatient Facing Options* Position is Patient FacingRemote Work Guidelines* Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.* Stable access to electricity and a minimum of 25mb upload and internet speed.* Dedicate full attention to the job duties and communication with others during working hours.* Adhere to break and attendance schedules agreed upon with supervisor.* Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Remote Work Capability* On-Site; No RemoteScope* No Supervisory Responsibility* No Budget Responsibility No Budget ResponsibilityPhysical Demands* Balancing: Occasionally 1-3 Hours* Carrying: Occasionally 1-3 Hours* Climbing (Ladders): Rarely less than 1 hour* Climbing (Stairs): Occasionally 1-3 Hours* Crawling: Occasionally 1-3 Hours* Crouching: Occasionally 1-3 Hours* Driving (Automatic): Rarely less than 1 hour* Driving (Standard): Rarely less than 1 hour* Eye/Hand/Foot Coordination: Frequently 3-5 Hours* Feeling: Occasionally 1-3 Hours* Grasping (Fine Motor): Frequently 3-5 Hours* Grasping (Gross Hand): Frequently 3-5 Hours* Handling: Frequently 3-5 Hours* Hearing: Occasionally 1-3 Hours* Kneeling: Occasionally 1-3 Hours* Lifting: Occasionally 1-3 Hours up to 20 lbs* Operate Foot Controls: Rarely less than 1 hour* Pulling: Occasionally 1-3 Hours up to 20 lbs* Pushing: Occasionally 1-3 Hours up to 20 lbs* Reaching (Forward): Occasionally 1-3 Hours up to 20 lbs* Reaching (Overhead): Occasionally 1-3 Hours up to 20 lbs* Repetitive Motions: Occasionally 1-3 Hours* Sitting: Occasionally 1-3 Hours* Standing: Occasionally 1-3 Hours* Stooping: Occasionally 1-3 Hours* Talking: Occasionally 1-3 Hours* Walking: Occasionally 1-3 HoursPhysical Demand Comments: Must be able to stand and walk 75% of the work day. Working Conditions* Burn: Occasionally 1-3 Hours* Chemical: Occasionally 1-3 Hours* Combative Patients: Occasionally 1-3 Hours* Dusts: Rarely less than 1 hour* Electrical: Rarely less than 1 hour* Explosive: Rarely less than 1 hour* Extreme Temperatures: Rarely less than 1 hour* Infectious Diseases: Occasionally 1-3 Hours* Mechanical: Occasionally 1-3 Hours* Needle Stick: Rarely less than 1 hour* Noise/Sounds: Occasionally 1-3 Hours* Other Atmospheric Conditions: Rarely less than 1 hour* Poor Ventilation, Fumes and/or Gases: Occasionally 1-3 Hours* Radiant Energy: Rarely less than 1 hour* Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours* Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour* Hazards (other): Rarely less than 1 hour* Vibration: Rarely less than 1 hour* Wet and/or Humid: Rarely less than 1 hour #J-18808-Ljbffr Stormont Vail Health