Residential HVAC Service Technician

Job Description

Job Description

Residential HVAC Service Technician

Position Overview

Our client is seeking an experienced Residential HVAC Service Technician to diagnose, repair, and maintain residential heating and cooling systems while delivering exceptional customer service. This role offers strong earning potential, career growth, ongoing training, and a comprehensive benefits package.

We don't just offer jobs, we build careers. Here's why you'll love being part of our team:

• Sign-on Bonus

• Competitive commissions and bonuses

• Fully stocked warehouse and parts runners

• New, clean, fully stocked service truck

• Comprehensive health, dental, and vision insurance

• Paid time off starting Day 1

• 401(k) plan with company match

• Parental leave

• Tool and boot allowance

• Ongoing training and development opportunities

• Annual performance reviews

Responsibilities

• Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.

• Diagnose and repair malfunctioning air conditioning systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, and other HVAC equipment.

• Recommend appropriate solutions and discuss repair or replacement options with customers.

• Achieve a high first-time fix rate by accurately diagnosing issues and completing repairs efficiently.

• Participate in the on-call rotation schedule for emergency service requests.

• Remain flexible and adaptable to changing schedules and assignments.

• Maintain accurate service records, work performed, and parts used within the ServiceTitan platform.

• Maintain punctuality and attendance standards.

• Perform additional duties as assigned.

Required Skills & Qualifications

• Residential HVAC service experience.

• ServiceTitan experience preferred.

• Experience upselling services and recommending replacement options.

• Strong customer communication and relationship-building skills.

• Excellent conflict resolution and interpersonal skills.

• Ability to work effectively as part of a team.

• Computer proficiency and ability to use electronic devices for scheduling, invoicing, and communication.

• Ability to work on ladders.

• Ability to lift up to 50 pounds.

Benefits

• 401(k)

• 401(k) matching

• Company truck

• Dental insurance

• Employee assistance program

• Employee discount

• Fuel card

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Professional development assistance

• Referral program

• Relocation assistance

• Tools provided

• Vision insurance