Senior Payments Tech Support Analyst - Hybrid

ACI Worldwide is seeking a highly collaborative Senior Analyst for its Help24 team in a hybrid client-focused role. You will serve as an escalation point, bridging Product, Engineering, and frontline support to resolve complex issues and ensure premium client experiences. You will triage, diagnose, and coordinate investigations across the platform, APIs, and file-based processing, while building knowledge bases and contributing to RCA efforts. Strong communication and SQL skills are essential. #J-18808-Ljbffr 19109 SPEEDPAY RD