Customer Service Associate

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been serving the community for over 14 years and is made up of a team of 11 licensed professionals who are passionate about what they do and committed to supporting one another.

We focus on creating a welcoming, motivating environment where people enjoy coming to work. From a fully stocked break room and coffee bar to regular team outings and monthly incentive challenges, we make it a point to celebrate wins and keep energy high. We also incorporate creative activities like vision board sessions to support both personal and professional growth.

We stay connected to the community through our involvement with the South Texas Business Entrepreneurship Committee, building relationships with local business leaders.

Our office culture is positive, collaborative, and growth-oriented. Were looking for someone who is motivated, team-focused, and ready to contribute - someone who wants to grow in a supportive environment where success is recognized and encouraged.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jaime Luna - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.



RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred