TOPS - Leasing Specialist - Houston, TX

Tops Leasing Specialist

The Tops Leasing Specialist is a floating, assignment-based leasing role within Asset Living's internal talent agency (TOPS). This role provides short-term (130 day) on-site leasing support to properties experiencing vacancies, staffing gaps, transitions, or performance needs.

The Tops Leasing Specialist performs all leasing, marketing, customer service, and administrative duties expected of an Asset Living Leasing Consultant, while quickly integrating into each assigned community's operations. This role ensures a seamless resident experience and consistent leasing execution across all Asset Living-managed sites.

Assignments vary by duration, property type, and division, and may require frequent travel and rapid onboarding to new teams.

Essential Duties & Responsibilities

Leasing & Sales Execution

• Effectively greet, qualify, show, and lease to prospective residents in accordance with Asset Living leasing standards
• Execute all functions necessary to close the sale: lead follow-up, appointment setting, tours, and application processing.
• Complete all leasing paperwork and digital documentation prior to move-in.
• Maintain accurate prospect/log traffic and update property software timely and accurately.
• Support lease audits, unit walks, and the turn process during assignments.
• Utilize established sales and marketing strategies to increase traffic and achieve/exceed leasing goals.

Customer & Resident Relations

• Respond to resident concerns, service needs, and general inquiries to ensure a positive resident experience.
• Support resident retention efforts including resident events, communications, and community engagement activities.
• Project a consistently positive, professional image of each community while on assignment.

Marketing & Outreach Support

• Assist with implementing the property's marketing/outreach plan and campaigns.
• Conduct or support market surveys; maintain knowledge of competitors and local market conditions.
• Ensure model units, office, and tour paths are clean, stocked, and show-ready each day.

Administrative Support

• Accurately complete administrative tasks, reporting, and system entries aligned with property processes.
• Maintain familiarity with site-specific policies and procedures to ensure compliance.

Assignment Readiness & Adaptability

• Integrate quickly onto new teams, adapting to each community's unique operations, software, and expectations.
• Represent Asset Living's shared service standards and serve as a knowledge resource to on-site teams.
• Support communities during staffing shortages, seasonal turnover, transitions, or rapid-response needs.

Travel

• Travel is required to fulfill work assignments and responsibilities, including supporting property operations, attending training sessions, participating in conferences, and engaging in other business-related activities. Assignments are based on business needs and may require travel to locations within or outside of the employee's home state. Employees must be able to travel as necessary, including travel requiring flights and/or overnight stays.

Education & Experience

• High school diploma or equivalent required.
• Ability to understand and perform all on-site software functions; strong computer skills required.
• Basic knowledge of Fair Housing and OSHA requirements (consistent with Leasing Consultant role)
• Previous leasing or property management experience preferred

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.