Helpdesk Technician

Help Desk TechnicianPosition Type: ContractLocation: Oklahoma City, OK (100% Onsite)Pay Rate Range: $20.00 - $22.00/hour DOEBenefits: You are eligible for medical, dental, vision insurance benefits, 401KOur client is looking for a Help Desk Technician (Early Shift). Please contact us today to discuss this opportunity!OverviewOur client is seeking a dependable Help Desk Technician to join their IT team in a customer-focused support role. This position is ideal for someone looking to grow their IT career while gaining hands-on experience with desktop support, account administration, hardware deployments, and end-user troubleshooting. Reliability, punctuality, and a strong customer service mindset are just as important as technical skills, making this an excellent opportunity for someone eager to learn and develop within a collaborative IT environment.Key ResponsibilitiesProvide first-level technical support for hardware, software, and end-user issuesRespond to help desk tickets, phone calls, emails, and walk-up support requestsReset passwords and manage user accounts through Active Directory or similar toolsConfigure, image, deploy, and replace desktop and laptop computersTroubleshoot Windows operating systems, Microsoft 365 applications, and common desktop issuesDocument incidents, resolutions, and updates within the ticketing systemEscalate complex technical issues to senior support staff when appropriateAssist with large-scale computer deployments and hardware refresh initiativesDeliver excellent customer service while supporting employees across the organizationMaintain a dependable onsite presence and support early morning service desk operationsPreferred ExperiencePrevious Help Desk, IT Support, Desktop Support, or Call Center experience preferredStrong customer service and communication skillsExperience supporting Windows 10/11 and Microsoft 365 environmentsFamiliarity with Active Directory account administration and password resetsExperience with hardware setup, imaging, and workstation deploymentsCompTIA A+ certification is a plus but not requiredBasic understanding of networking concepts and troubleshooting methodologiesDesire to grow within Information Technology and expand technical skillsIdeal Candidate ProfileDependable with excellent attendance and punctualityCustomer-focused with a positive, team-oriented attitudeStrong communication and interpersonal skillsEager to learn and grow in an IT support environmentComfortable handling a variety of support requests throughout the dayOrganized, self-motivated, and able to prioritize multiple tasksEnjoys working in a collaborative, fast-paced environmentCommitted to providing exceptional service to end usersWhy Choose Addison IT?Pay: We negotiate high salaries using U.S. Bureau of Labor StatisticsBenefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonusesPermanent Employment: Many of Addison's job openings lead to potential permanent employmentConnections: You connect directly with hiring managers from renowned organizationsOptions: You are presented with multiple employment options near your homeProfessional Development: You are provided hiring process advice, resume revision, and employment term negotiationAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.