RETAIL SALES ASSOCIATE / NF01 / SOFTLINES

Sales Associate

Serves as the Sales Associate and is responsible for providing the highest quality of customer service and sales support to all customers in our Marine Corps Exchange stores. Sales Associates within the Marine Corps Exchange are expected to provide a Dress Blue Experience that will make our customers want to return again. Responsible to ensure customers are taken care of at all service and sales touchpoints throughout the store. May be scheduled at the checkout, specific sales area, specialty category or customer service desk.

Responsible for meeting all personal and department sales goals. Assists the Sales and Experience Managers in execution of corporate service programs, promotions and other events. Completes all sales and return transactions using the point of sale system. Assists and serves customers with location, selection and purchase of merchandise with an emphasis on courtesy. Responsible for merchandising, display and appearance of assigned area(s). Ensures items are properly marked. Checks merchandise, rings sales on cash register, receives payments, makes change, bags or wraps merchandise and completes related sales records. Responsible for assigned change fund. Assists in inventories, ensures proper accountability and security of assigned area(s). May monitor fitting rooms. May perform general housekeeping duties such as cleaning or dusting fixtures and merchandise. May sort and replenish merchandise. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX).

Provides World Class Customer Service with an emphasis on courtesy. Understands and operates within all service policies and exercises an I can DO that! mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Takes advantage of all training opportunities to develop service and sales/selling skills. Develops a general understanding about the brands and products sold within the store. Partners with Specialists and Managers to provide answers to product questions from customers. Relays customer comments and concerns to Sales or Experience Manager. Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. Communicates product outs to Sales Manager. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.

May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.

FOR POSITIONS INVOLVING FIREARMS/AMMUNITION ONLY: This is a covered position for the Domestic Violence Misdemeanor Amendment to the Gun Control Act for Department of the Navy civilian personnel. Due to contact with firearms, or ammunition in accomplishing work, DD Form 2760 certifying whether or not a qualifying conviction for a misdemeanor or felony crime of domestic violence has occurred MUST be completed. The continuing obligation to notify the immediate supervisor of any qualifying conviction through completion of DD Form 2760 is REQUIRED. Ability to successfully obtain/maintain a Tier 3 background investigation.

FOR POSITIONS AT GAS STATIONS ONLY: May be required to work both indoors and outside. May assist with regular fuel lane maintenance including the handling and cleanup of hazardous materials or substances. Must wear appropriate protective gear when required.

Performs other duties as assigned. This is a mixed position where the incumbent must be able to lift and carry objects up to 45 lbs. independently and objects over 45 lbs. with assistance.