Supervisory Pharmacy Technician - Outpatient

Technician Supervisor

The Technician Supervisor must have an extensive knowledge of facility's pharmacy policies and procedures and the use of specialized equipment. The Technician Supervisor will communicate with VISN and facility leadership and staff when deemed appropriate and necessary.

Duties include but are not limited to:

• Customer Service
  • Treat patients, team members, other facility employees and visitors with dignity and respect.
  • Respond to the needs of the Veteran and staff in a courteous and timely manner.
  • Demonstrate appropriate and proactive interpersonal skills to achieve the goals of the service.
  • Act as a team member and support the team's efforts at all times.
  • Demonstrate an ability to work under a variety of circumstances to maximize group productivity and quality of services provided.
• Pharmacy Operations
  • Maintain competence in all operational aspects of pharmacy service including specialty equipment and materials, automation, distribution, labeling, packaging, documentation, controlled substance accountability, procurement, and inventory management.
  • Operates and maintains complicated pharmacy equipment including robotic automation (ScriptPro). Ability to troubleshoot in the event of equipment or associated software malfunction, including the ability to request service assistance from VA entities or the equipment vendor.
  • Reads and interprets prescriptions for technical accuracy, completes prescription filling process including labeling and batching prescriptions utilizing robotic automation (ScriptPro) when applicable. For those medications and/or supplies unavailable for fill by robotic automation (ScriptPro), technician manually obtains correct medication or material in the proper strength and dosage form, manually counts, pours, and/or measures correct amount of medication, and manually affixes proper label; records required data in robotic automation (ScriptPro) database or on Pharmacy's copy of prescription/order hardcopy when required. Presents completed prescriptions to pharmacist for final verification prior to dispensing.
• Administrative Functions
  • Supervises the efforts of the technical staff including technicians and students.
    • Evaluates, analyzes, and prioritizes workflow in real time and coordinates technical staff work activities based on the departmental needs.
    • Administers training and orientation for new technical staff as well as delivering staff development on updated or new policies and procedures.
  • Possesses knowledge of human resources policies and procedures.
    • Prepares and writes the work schedule covering all assignments.
    • Coordinates schedules and approves leave requests.
    • Hears and resolves complaints from technical staff.
    • Assesses and performs all progress reviews, annual performance appraisals, and competencies for technical staff.
    • Supports the health care system's EEO Program and supports and practices effective labor/management relationships.
  • Works closely with the Outpatient Supervisor and the Pharmacy Management team in overall planning and implementation of policies and procedures for the Pharmacy Service.
    • Effectively communicates the pharmacy vision and strategic plan to the technical staff both verbally and through written material.
    • Demonstrates multidirectional communication strategies relating to planned and unanticipated interruptions of daily pharmacy operations.
    • Leads technical staff meetings when appropriate.
  • Submits recommendations on space, manpower, and equipment based on extensive working knowledge of the pharmacy operation.

Work Schedule: Full-Time, Monday - Friday, 8:00am - 4:30pm

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: 000000

US Department of Veterans Affairs