Client Relations Assistant

Job Description

Job Description

Are you energized by supporting others and keeping complex systems organized? Do you thrive in roles where your attention to detail and reliability make a real difference? If you’re nodding your head, we want to speak with you!

Gradient is seeking a Client Relations Assistant to join our team!  In this essential role, you’ll help jump-start our processes and ensure the day-to-day operations run smoothly, making a direct impact on our ability to serve clients with excellence.

Key Details:

• Pay : $21.95/hour
• Location : 9111 SE Saint Helens Street – Clackamas, OR 97015
• Schedule : Monday–Friday; 8 am – 5 pm 
• Benefits : Medical, Dental, & Vision Insurance, Life Insurance, Employee Assistance Program, FSA, Paid Time Off, Paid Holidays, Simple IRA w/ Company Match, and Professional Development Stipend

Who We Are: Gradient began with a simple idea: transportation runs better – and safer – with compliance at the core. Family-owned and operated since 1996, we continue to deliver people, goods, and materials safely to their destinations by helping businesses and operators navigate compliance. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships. 

We are dedicated to living our mission and values every day and are looking for a team member who shares the same passion:

• Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow. 
• Share Responsibility - The only way to keep everyone safe is if everyone does their part. 
• Rise Together - Working as a team, a network, and a community, we support the safety and success of our staff and clients alike.

To learn more, check out our website: 

Who You Are: You’re energized by helping others and providing excellent customer support. You excel in roles where your attention to detail and dependability truly matter. You’re process-focused, manage tasks well, and naturally step in when needed. Your eagerness to learn and grow helps you succeed in a fast-paced, resilient industry.

Other qualifications include:

• High school diploma or some college
• Excellent written and verbal communication skills
• Strong proficiency in Microsoft Office Suite
• Aptitude for learning new software
• 2+ years in an administrative role
• Experience supporting external clients and working with vendors
• Ability to pass a background check and drug test (including THC)

What You’ll Do: As the Client Relations Admin Assistant, your support is essential to the success of our compliance team. You’ll communicate with internal teams, engage with partners and vendors, and complete essential tasks that keep our processes running smoothly. 

Responsibilities include, but are not limited to:

• Collaborate with internal teams, partners, and vendors while managing communications via phone, email, and fax.
• Handle daily tasks such as updating client information, processing invoices and payments, and filing documents digitally.
• Manage monthly and quarterly fuel tax processing, prepare USDOT updates, and ensure compliance.
• Provide guidance and support to colleagues, following up on various processes and responses.
• Engage in continuous learning and training.

Gradient is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.