Montgomery (SH105/FM2854) Beer/Wine - Customer Service Spec - Part time

Customer Service Specialist

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities include:

• Stocking: Stocks and rotates items as needed, assists with inventory control, organizes merchandise on pallets, ensures integrity of shelf tags and signage, maintains standards in shrink, safety, inventory control, and sanitation.
• Customer Service: Provides superior customer service, answers customer questions, assists with product selections, and helps locate store merchandise.
• Sales: Merchandises product effectively, uses suggestive selling techniques.
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment, properly handles and maintains the operation of all equipment.

Additional department-specific responsibilities may include:

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepares tags and signs as needed.
• Entertainment: Knowledge in the audio / video field.
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Texas Backyard: Basic knowledge of chemical recommendations, nursery business, and plant recommendations.

Qualifications include:

• Age Requirement: 18+
• Work Experience: 1+ years of experience
• Knowledge/Skills/Abilities: Strong customer service skills, reading and writing skills, planning and organizing skills, communication and interpersonal skills
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical demands include:

• Function in a fast-paced, retail environment, in detailed and precise tasks.
• Ability to lift and manage weights as specified for each department.