Assistant General Manager (AGM)

In the heart of Bentonville, Arkansas, The Compton isn't just another hotel, it's a tribute to the Ozarks, outdoor adventure, and a tight-knit community. Named for Dr. Neil Compton, the conservationist who fought to protect the Buffalo River, this is a property as bold and purpose-driven as the man himself. Smack in the heart of Bentonville's historic square, The Compton is the social hub of downtown, complete with bike-friendly amenities, flexible event spaces, and three standout dining concepts. As Assistant General Manager, you'll be the operational backbone behind the guest experience, working side by side with the General Manager to bring the property's standards to life every single day. And let's talk about Bentonville. This isn't just Walmart HQ, it's a cultural powerhouse. Home to the world-class Crystal Bridges Museum, a booming food scene, and over 140 miles of top-tier mountain biking trails, it's where small-town charm meets big-city energy. It's no wonder it's attracting creatives, entrepreneurs, and outdoor enthusiasts from around the world. If you're a hands-on operator who thrives on building strong teams, tightening systems, and delivering a guest experience that feels effortless yet unforgettable, this is your moment. Your mission Lead daily operations. Oversee the hotel's core operational teams bringing structure, accountability, and heart to the daily rhythm of the property. Deliver financial performance. Support the General Manager in maximizing revenue, optimizing expenses, and positioning the hotel for long-term success. Mentor and lead. Develop and empower department heads, fostering a results-driven, guest-focused culture. Create an unparalleled luxury guest experience. Implement systems and service standards that make the hotel a standout in the market, and step in personally when it counts. Bring calm, capable leadership. Handle the planned and the unexpected with equal composure, ensuring the hotel runs smoothly whether the General Manager is in the building or not. Who you are A seasoned hotelier with a track record of operational success at upscale 4 star or 4 diamond independent or lifestyle hotels. A leader who mentors and inspires, developing department heads into high-performing leaders. A hands‑on operator who thrives in dynamic environments and understands that great guest experiences start with strong, supported teams. A guest experience innovator who understands how to balance exceptional luxury service with strong financial performance. A strategic thinker with an entrepreneurial mindset, someone who sees challenges as opportunities. An excellent communicator who can ensure internal and external stakeholders are universally aligned around a singular vision of success. Available to work evenings, weekends, and holidays as business needs require. Job role As Assistant General Manager, you will support the General Manager in the day‑to‑day operations of the hotel in keeping with all corporate and brand standards, maximizing profitability as well as guest and team member satisfaction. You will act as the General Manager in their absence and serve as a key operational leader. Your specific duties in this role will include: Oversee daily operations across departments, ensuring alignment with The Compton's standards of service, cleanliness, safety, and sustainability. Support the preparation and management of hotel budgets and forecasts, and help direct actions required to maximize profitability and luxury service levels. Ensure hotel implementation and compliance with policies, procedures, and brand standards. Lead and/or participate in department head meetings, staff meetings, and all‑team member meetings. Hire, supervise, coach, counsel, and conduct performance evaluations for department heads and key personnel. Develop the skills and abilities of direct reports, and monitor high‑potential team members for growth within the company. Speak with and respond to guests regarding service challenges, stepping in as needed to resolve issues in real time. Establish and maintain systems, processes, and reporting tools that support smooth, consistent operations. Establish and maintain strong relationships with guests, vendors, and the local community.Act on behalf of the General Manager as required, including communication with hotel owners and corporate offices. Other functions This list of other functions is not exhaustive and may be supplemented and changed as necessary. Attend industry meetings and participate in industry organizations. Participate in and maintain active community relations. Participate in corporate activities and meetings, as requested. Monitor guest feedback and implement improvements to enhance the guest experience. Input and retrieve information from computer systems for file maintenance, correspondence, and preparation of forecasts. Education and/or experience Bachelor's degree in Hospitality Management, Business Administration, or related field strongly preferred. Minimum 3-5 years of progressive leadership experience in hotel operations, with demonstrated success in multi‑department management. Proven track record of driving revenue growth and controlling costs in a hospitality environment. Experience with luxury or boutique properties preferred. Specific job knowledge, skills and abilities Expert knowledge of hotel property management systems, revenue management, and reservation platforms. Advanced understanding of hospitality financial controls, budgeting, and P&L management. Exceptional leadership and team development skills with the ability to motivate diverse teams. Strong analytical skills with proficiency in forecasting, reporting, and data‑driven decision making. Outstanding communication and interpersonal skills with guests and team members. Deep knowledge of housekeeping standards, and luxury hospitality service excellence. Demonstrated ability to effectively resolve conflict. Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints. Physical demands Ability to work flexible schedules including evenings, weekends, and holidays as business demands require. Capability to remain on feet for extended periods while conducting property inspections and guest interactions. Comfort moving throughout all areas of the property including guest rooms, restaurants, and back‑of‑house areas. Ability to lift up to 25 pounds and assist with operational tasks as needed. Availability for emergency response and problem resolution outside of regular business hours. Job type Full‑Time Exempt Supplemental pay Bonus Incentive Plan, performance based Benefits 401(k) 401(k) matching Cell phone reimbursement Dental insurance Disability insurance Employee assistance program Employee discount on hotel stays Flexible spending account Health insurance Life insurance Paid time off available 90 days after start date Vision insurance Eligible to participate in the Employee Referral Bonus Program About the company Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community. We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun. Source: Hospitality Online #J-18808-Ljbffr