Product Analyst I

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary Optimum is a leading provider of Mobile, Broadband (DOCSIS, Fiber) and Video services in the United States for Business and Residential Customers. The Product Development organization is responsible for the technology enablement and development of these technologies for our customers along with the tools used by our teams to support them.Responsibilities Develop and maintain dashboards to monitor product performance and key metrics. Collaborate with product managers, designers and engineers to define and track product success metrics. Analyze user behavior to identify trends, pain points and opportunities for improvement. Contribute to the development of the data pipeline for product telemetry. Manage and improve data collection processes to ensure data quality and consistency. Translate data insights into actionable recommendations for product development and growth. Provide ad-hoc analysis to support decision making for cross-functional teams. Identify and communicate opportunities for improving product adoption and retention. Monitor and analyze funnels to optimize conversion rates and reduce drop-offs. Work with engineering to ensure accurate tracking and tagging of product events. Enable exceptional customer experiences for our IP Video Services offered to B2C and B2B customers. Identify and implement improvements to improve customer communication and reduce contact rates. Establish a feedback loop with internal/external stakeholders to drive continuous improvement. Ensure rigorous testing and validation processes to maintain high product quality and reliability. Plan and execute product launches, ensuring seamless coordination with all relevant teams. Introduce capabilities to do effective A/B testing of releases across test populations. Provide training and support to team members on best practices, data tools and processes. Drive innovation by identifying implementing new tools, technologies and methodologies. Provide regular updates to stakeholders on product operations, performance and strategic initiatives. Qualifications Bachelor’s degree in Data Science, Statistics or Computer Science Minimum 1-3 years of experience in product analytics, data analysis or similar role. Effective communication and presentation skills, with the ability to convey data insights. Ability to define and measure key performance indicators aligned with business goals. Experience with product delivery tools like Jira and Confluence. Demonstrated experience solving performance and data issues by applying experience/knowledge. Contributes to operational insights that inform product strategies and decision-making. Familiarity with metrics like customer acquisition, retention, engagement and churn, particularly as they relate to product performance. Focus on customer feedback, ensuring that products meet user expectations and customer satisfaction. Nice To Have: Proficiency in data visualization tools like Tableau or Power BI. Strong skills in analyzing large data sets using SQL or similar languages. Experience with programming languages such as Python or R for advanced analytics. Familiarity with A/B testing framework and methodologies. Knowledge of web and mobile analytics tools. Experience working with event tracking systems and tagging implementations. Strong statistical analysis and hypothesis testing skills. Background in quality assurance or testing and validation processes. Experience conducting user testing and gathering feedback to improve the user experience. Understanding of data modeling and interpreting large data sets to generate actionable insights. At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $77,112.00 - $126,684.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity. We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.